Optimizing the Patient Experience Through Provider Coaching or Communication Intervention
1 other identifier
interventional
45
1 country
2
Brief Summary
Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.
Trial Health
Trial Health Score
Automated assessment based on enrollment pace, timeline, and geographic reach
participants targeted
Target at P25-P50 for not_applicable
Started Mar 2024
Typical duration for not_applicable
2 active sites
Health score is calculated from publicly available data and should be used for screening purposes only.
Trial Relationships
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Study Timeline
Key milestones and dates
Study Start
First participant enrolled
March 8, 2024
CompletedFirst Submitted
Initial submission to the registry
March 18, 2024
CompletedFirst Posted
Study publicly available on registry
March 26, 2024
CompletedPrimary Completion
Last participant's last visit for primary outcome
June 13, 2026
ExpectedStudy Completion
Last participant's last visit for all outcomes
June 13, 2026
April 13, 2026
April 1, 2026
2.3 years
March 18, 2024
April 7, 2026
Conditions
Outcome Measures
Primary Outcomes (1)
To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.
Participants will be sent a Pre-test Questionnaire and Maslach Burnout Inventory within the introductory email containing a RedCap link for them to use if they desire to participate. Immediately following the intervention, and two months after the intervention, participants will receive a Maslach Burnout Inventory to complete. Method used: Average Emotional Exhaustion- Higher the scores indicate higher degree of burnout Depersonalization- Higher scores indicate higher degree of burnout Personal Accomplishment- Lower scores indicate higher degree of burnout
1 year
Study Arms (3)
Survey and Coaching
ACTIVE COMPARATORIndividual coaching with a trained patient experience professional (XTEC coach) will occur individually with clinicians 3-4 times over several weeks. The coach will assist participants with improving communication with patients.
Survey and Communication Class
ACTIVE COMPARATORA one-hour communication class will take place during the workday. The class will be offered virtually or in person for a group of clinicians to attend.
No Intervention
NO INTERVENTIONSurveys only
Interventions
Intervention 3
Eligibility Criteria
You may qualify if:
- Clinicians of Primary Care Mayo Clinic
You may not qualify if:
- Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, or Clinicians from Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine
Contact the study team to confirm eligibility.
Sponsors & Collaborators
- Mayo Cliniclead
Study Sites (2)
Mayo Clinic in Rochester
Rochester, Minnesota, 55905, United States
Mayo Clinic
Rochester, Minnesota, 55905, United States
MeSH Terms
Conditions
Condition Hierarchy (Ancestors)
Study Officials
- PRINCIPAL INVESTIGATOR
Summer V Allen
Mayo Clinic
Study Design
- Study Type
- interventional
- Phase
- not applicable
- Allocation
- RANDOMIZED
- Masking
- NONE
- Purpose
- OTHER
- Intervention Model
- PARALLEL
- Sponsor Type
- OTHER
- Responsible Party
- PRINCIPAL INVESTIGATOR
- PI Title
- Principal Investigator
Study Record Dates
First Submitted
March 18, 2024
First Posted
March 26, 2024
Study Start
March 8, 2024
Primary Completion (Estimated)
June 13, 2026
Study Completion (Estimated)
June 13, 2026
Last Updated
April 13, 2026
Record last verified: 2026-04