Frequently Asked Questions

Getting started is easy! Simply sign up - no credit card required. Once registered, you can immediately start searching our database of 500,000+ clinical trials. We also offer a guided onboarding tour to help you discover all features.

We aggregate data from 15+ global registries including ClinicalTrials.gov (USA), EU Clinical Trials Register, WHO ICTRP, ISRCTN, ANZCTR, and many regional registries. Our data is updated daily to ensure you always have access to the latest trial information.

Absolutely! We offer full access to Professional features with no credit card required to get started. You can explore all capabilities and choose to subscribe when you're ready.

Our data pipeline processes updates from all source registries daily. Most new trials appear within 24 hours of registration. We also run quality checks and data enrichment processes to ensure accuracy. Enterprise customers can access real-time updates.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), ACH bank transfers for annual subscriptions, and wire transfers for Enterprise customers. All payments are processed securely through Stripe.

Yes! You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

We offer a 30-day money-back guarantee for new customers. If you're not satisfied within the first 30 days, contact our support team for a full refund. After 30 days, refunds are evaluated on a case-by-case basis.

Yes! Annual billing saves you 20% compared to monthly billing. For example, our Professional plan is $799/month billed monthly, or $649/month when billed annually ($7,788/year total).

Yes! We offer 50% off for verified academic institutions, non-profits, and government research organizations. Contact our sales team with proof of your institution status to apply for the academic discount.

The KOL (Key Opinion Leader) Network is an interactive visualization tool that maps collaboration relationships between clinical trial investigators. You can explore connections, identify influential researchers in specific therapeutic areas, and analyze collaboration patterns across institutions.

Our AI analyzes historical enrollment data from completed trials, considering factors like therapeutic area, phase, geography, site count, and patient population. It predicts enrollment timelines, identifies risk factors, and provides recommendations to optimize your trial design.

Yes! Starter plans can export to CSV. Professional plans add Excel and PDF exports with formatted reports. Enterprise customers get custom export formats and direct database integrations. API access is available on all paid plans.

Our Sponsor Analytics module provides pipeline tracking, trial phase distribution, therapeutic area focus, geographic presence, success rates, and competitive benchmarking. You can set up alerts for new trials from specific sponsors.

Yes! Save unlimited searches with custom filters. Set up email alerts to be notified when new trials match your criteria - daily, weekly, or in real-time (Enterprise). Share saved searches with team members.

MCP (Model Context Protocol) is an open standard that lets you connect AI assistants like Claude, GPT-4, or Gemini directly to our clinical trials database. Your LLM can query 530,000+ trials in real-time without manual data copying. Setup takes 5 minutes — just add our MCP server to your AI tool's configuration. Professional and Enterprise plans include full MCP access.

MCP is supported by Claude Desktop, Continue.dev, Cursor, Cline, and any tool that implements the MCP standard. You can also build custom AI agents using the MCP SDK. Enterprise customers can request dedicated support for custom integrations.

Yes! All paid plans include REST API access. Starter plans get 1,000 calls/day, Professional gets 10,000 calls/day, and Enterprise gets unlimited access. We provide SDKs for Python, R, and JavaScript, plus comprehensive documentation. Professional plans also include MCP Server access for direct LLM integration.

Professional plans can integrate with common tools via Zapier and our MCP Server for LLM integration. Enterprise customers get custom integrations with Salesforce, HubSpot, Slack, Microsoft Teams, and internal systems. We also support SFTP data feeds, webhook notifications, and custom AI agents.

syfrah works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience. Mobile browsers are also supported.

Our web platform is fully responsive and works great on mobile devices. A dedicated mobile app is on our roadmap for 2025. Enterprise customers can request early access to our mobile beta.

Absolutely. We're SOC 2 Type II certified and GDPR compliant. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We perform regular security audits and penetration testing. Enterprise customers can request our security documentation.

Data is stored in AWS data centers with geographic redundancy. US customers' data stays in US regions. EU customers can request EU-only data residency. We maintain 99.9% uptime with automatic failover.

Never. Your data belongs to you. We do not sell, share, or monetize user data in any way. We only access your data to provide the service and for support purposes when you request help.

After cancellation, your data remains accessible for 30 days so you can export everything. After 30 days, all personal data is permanently deleted. Anonymized usage statistics may be retained for service improvement.

Enterprise includes unlimited users, unlimited API access, custom integrations (Salesforce, etc.), dedicated infrastructure, 24/7 priority support, a dedicated account manager, custom SLAs, on-premise deployment options, and custom AI model training.

Yes! Enterprise customers can choose cloud, on-premise, or hybrid deployments. On-premise deployments include installation support, maintenance, and can be integrated with your existing infrastructure.

Yes, Enterprise customers get customizable SLAs including uptime guarantees (up to 99.99%), response time commitments, and dedicated support channels. Contact our sales team to discuss your requirements.

Standard Enterprise onboarding takes 2-4 weeks including account setup, SSO configuration, user training, and data migration if needed. Complex integrations may take longer. You'll have a dedicated success manager throughout.