Patient Satisfaction With AI Scribes

NCT07131709 | Completed

• 1 other identifier: AH29769
• Study Type: interventional
• Target: 191
• Locations: 1 country
• Sites: 1

Brief Summary

This randomised control trial study explores patient satisfaction with the use of an artificial intelligence (AI) notetaker in doctor's consultations. This involves an AI notetaker being used during doctor's consultations to summarise the conversation between the GP and patient. Patient participants in this study will complete a pre-appointment demographic questionnaire, and attend their doctor's appointment as usual. After the appointment, they will complete a second questionnaire which asks about their experience and satisfaction with the consult, as well as their thoughts towards AI notetakers. Participants will then be randomised into three groups. One group will receive standard care (no AI summary emailed to them), the second group will be emailed by their doctor an AI-generated summary of the appointment, and the third group will receive the AI summary + a next steps plan. The next steps plan is generated by AI, and outlines steps they need to take after attending their appointment, based on what was discussed with their doctor. All participants will be emailed a follow-up questionnaire on day three which is tailored to the intervention they received. This re-assesses patient satisfaction with their appointment and the use of AI, as well as their trust in the AI notetaker. Those who receive an AI summary will be asked about their satisfaction with the summary, and those who received an AI summary + next steps plan will be asked about both the summary and next steps plan. This study will be the first to explore patient satisfaction with the use of an AI scribe in doctor's consultations, and aims to gain a better understanding of patient's perspectives on AI notetakers in primary care settings.

Conditions

AI (Artificial Intelligence); Patient Satisfaction With AI in Doctors Consultations

Keywords

AI; Patient Satisfaction; Artificial Intelligence; AI in Primary Care; Patient satisfaction with AI; Doctor Consultations

Outcome Measures

Primary Outcomes (1)

• Patient Satisfaction

  Self-reported patient satisfaction with the use of AI during doctor's consultations, including their overall satisfaction during the appointment, and their satisfaction with the AI summary after the appointment (treatment groups only), collected via questionnaire. Adapted from the Patient Satisfaction Questionnaire-III (long form). 'I had enough time to discussed everything with the doctor' (strongly disagree - agree) 'The doctor listened to my concerns' 'I received enough information about my condition/treatment' 'Overall, how satisfied were you with your recent appointment with your doctor?' (Not at all satisfied - extremely satisfied)

  From the participant's recruitment day (which is also their appointment day) until the follow-up questionnaire administered on day three.

Secondary Outcomes (1)

• Trust in AI

  From initial recruitment (also the day of participant's appointment) through to their follow-up questionnaire on day three.

Study Arms (3)

AI Summary

EXPERIMENTAL

Participants who are randomised to the 'AI Summary' arm will receive an AI-generated summary of their doctors appointment via email.

Other: AI Generated Summary

AI Summary + Next Steps Plan

EXPERIMENTAL

Participants who are randomised to the 'AI Summary + Next Steps Plan' arm will receive an AI-generated summary of their doctor's appointment via email, as well as an AI-generated plan for their treatment as per the recommendations of the doctor. This may include actionable steps, such as 'collect prescription from pharmacy'.

Other: AI Generated Summary

Control

NO INTERVENTION

The control arm will receive standard care, where no summary of the appointment is emailed.

Interventions

AI Generated Summary OTHER

Summary of the doctor's appointment generated by AI (either with or without the Next Steps Plan, depending on the arm participants are allocated to).

AI Summary; AI Summary + Next Steps Plan

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• This study requires participants to have an appointment with the GP involved in this study. Participants must be 18 years or older, be able to read, write, and understand English, able to provide full and informed consent, have access to a device that connects to the internet, and have an email address.

Sponsors & Collaborators

• University of Auckland, New Zealand: lead
• Papatoetoe Family Doctors: collaborator
• The University of Auckland: collaborator

Study Sites (1)

Papatoetoe Family Doctors

Auckland, New Zealand

Location

MeSH Terms

Conditions

Patient Satisfaction

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior

Study Officials

• Keith Petrie, Professor of Health Psychology

  University of Auckland, New Zealand

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Professor

Study Record Dates

• First Submitted: August 5, 2025
• First Posted: August 20, 2025
• Study Start: August 11, 2025
• Primary Completion: October 21, 2025
• Study Completion: October 21, 2025
• Last Updated: December 17, 2025

Record last verified: 2025-12

Data Sharing

• IPD Sharing: Will not share

Locations

NZ (1)