Influence of a Questionnaire on Patients' Emergency Room Expectations

NCT05881434 | Completed

• 1 other identifier: Expectations
• Study Type: interventional
• Target: 308
• Locations: 1 country
• Sites: 1

Brief Summary

The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.

Conditions

Emergencies; Satisfaction, Patient; Expectations; Physician-Patient Relations

Outcome Measures

Primary Outcomes (1)

• Patient reported provider understanding of patient's visit expectations

  Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)

  After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

Secondary Outcomes (4)

• Patient reported degree to which visit expectations were met

  After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

• Patient reported provider courtesy

  After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

• Patient reported provider listening

  After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

• Patient reported inclusion in treatment decisions

  After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

Study Arms (2)

Expectations Questionnaire

EXPERIMENTAL

Provision of expectations questionnaire and associated instructions to patient.

Other: Emergency Department Visit Expectations Questionnaire

Control

NO INTERVENTION

Usual care (no expectations questionnaire or further instruction)

Interventions

Emergency Department Visit Expectations Questionnaire OTHER

Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider.

Expectations Questionnaire

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Patients who arrive through the ED main entrance (non-EMS)
• Patients aged 18 years and older
• Patients who demonstrate decision making capacity
• Patients who willingly consent to participate

You may not qualify if:

• Patients in distress (physical, emotional, or other) as determined by investigator
• Patients who demonstrate altered mental status or lack of capacity to consent
• Patients who require immediate medical intervention including diagnostic and/or treatment intervention
• Prisoners and patient under involuntary holds

Sponsors & Collaborators

• Orange Park Medical Center: lead

Study Sites (1)

Orange Park Medical Center

Orange Park, Florida, 32073, United States

Location

MeSH Terms

Conditions

Emergencies; Patient Satisfaction

Condition Hierarchy (Ancestors)

Disease Attributes; Pathologic Processes; Pathological Conditions, Signs and Symptoms; Treatment Adherence and Compliance; Health Behavior; Behavior

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: January 12, 2022
• First Posted: May 31, 2023
• Study Start: January 31, 2022
• Primary Completion: October 17, 2022
• Study Completion: October 17, 2022
• Last Updated: May 31, 2023

Record last verified: 2023-05

Locations

US (1)