Patient Satisfaction With Virtual Visits

NCT04855708 | Terminated

• 1 other identifier: 21-141
• Study Type: interventional
• Target: 12
• Locations: 1 country
• Sites: 1

Brief Summary

This study aims to evaluate the safety and efficacy of virtual postoperative visits as compared to in-office postoperative visits for patients undergoing minimally invasive hysterectomy. The investigators hypothesize that virtual visits will be non-inferior to in-person visits in terms of patient satisfaction. The primary objective for this study is to evaluate patient satisfaction of the postoperative visit experience, as measured by the Press Ganey Medical Practice Survey and Medical Practice Telemedicine Survey. The secondary objectives include evaluating the incidence of a new diagnosis of a postoperative complication requiring medical treatment (e.g. calling in of a prescription), an office visit with CNP or MIGS surgeon, or an urgent care or ER visit. Post-operative complications include infection (urinary, pulmonary, wound, pelvic abscess, and bloodstream), thromboembolic events, bleeding; and issues with wound healing, such as dehiscence. The investigators will record no-show rates, visit times, and estimated travel distance as measured by distance of home to clinic site.

Conditions

Satisfaction, Patient

Keywords

Gynecology; Virtual visit; Post-operative; Patient satisfaction

Outcome Measures

Primary Outcomes (2)

• Patient satisfaction at 2-weeks

  The Press Ganey Medical Practice Survey is used to provide feedback on improving aspects of the clinic experience. It measures access, moving through the visit, nurse/assistant, care provider, personal issues and overall assessment. The scale exists from 1-5 (1=very poor, 5=very good)

  2-weeks

• Patient satisfaction at 2-weeks

  The Press Ganey Medical Practice Telemedicine Survey is used to provide feedback on utilizing remote delivery of healthcare services. It measures access, care provider, telemedicine technology and overall access. The scale exists from 1-5 (1=very poor, 5=very good)

  2-weeks

Study Arms (2)

Virtual visit

EXPERIMENTAL

Patients will have 2-week post-operative virtual visit

Other: Virtual visit

Office visit

ACTIVE COMPARATOR

Patients will return to the office for a 2-week post-operative visit

Other: Office visit

Interventions

Virtual visit OTHER

Patients randomized to this group will have a virtual 2-week post-operative visit

Virtual visit

Office visit OTHER

Patients randomized to this group will have a in-person 2-week post-operative visit

Office visit

Eligibility Criteria

• Age: 18 Years+
• Gender Eligibility Details: Gynecological post-operative study
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Age greater than 18
• Able to provide informed consent without assistance
• English speaking
• Access to phone or device equipped for virtual visit

You may not qualify if:

• Surgeon determines participant is not a good candidate for virtual follow-up visit
• Suspicion of malignancy
• Unable to provide informed consent
• No access to technology for virtual visit

Sponsors & Collaborators

• The Cleveland Clinic: lead

Study Sites (1)

Cleveland Clinic

Cleveland, Ohio, 44195, United States

Location

MeSH Terms

Conditions

Patient Satisfaction

Interventions

Office Visits

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior

Intervention Hierarchy (Ancestors)

Professional Practice; Organization and Administration; Health Services Administration

Study Officials

• Lindsey Valentine, M.D.

  The Cleveland Clinic

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: OTHER
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: February 17, 2021
• First Posted: April 22, 2021
• Study Start: February 5, 2021
• Primary Completion: January 12, 2024
• Study Completion: January 12, 2024
• Last Updated: September 5, 2024

Record last verified: 2024-09

Locations

US (1)