Virtual White Boards for Patient Satisfaction

NCT04497922 | Unknown

• 1 other identifier: 2020P002382
• Study Type: interventional
• Target: 100
• Locations: 1 country
• Sites: 1

Brief Summary

Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.

Conditions

Satisfaction, Patient; Covid19; Emergencies; Satisfaction; Information Disclosure

Outcome Measures

Primary Outcomes (2)

• emergency department satisfaction: likert scale

  Satisfaction of overall emergency department stay measured by a 1-5 likert scale, hospital developed question on satisfaction (how satisfied were you with your emergency department stay today?)- higher score is better

  30 minutes after disposition decision for patient

• Quality of emergency department stay: likert scale

  Quality of information conveyed to participant (rated on 5 point likert scale on questions about quality of waiting time for test results, staff concern, perceived teamwork in the hospital)

  30 minutes after disposition decision for patient

Secondary Outcomes (1)

• Preference for virtual white board

  30 minutes after disposition decision for patient

Study Arms (2)

Treatment as usual in emergency department

ACTIVE COMPARATOR

Individuals triaged to a pod in the emergency department without rooms that are fitted with a virtual display screen

Behavioral: Treatment as usual

Virtual white board

EXPERIMENTAL

Individuals triaged to a pod in the emergency department in a room that is fitted with a virtual display screen

Device: e-ink screen

Interventions

e-ink screen DEVICE

A virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition

Virtual white board

Treatment as usual BEHAVIORAL

Treatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team.

Treatment as usual in emergency department

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Patients in emergency department at Brigham and Women's Hospital
• Triaged to designated emergency department pods outfitted with virtual white board
• Expected emergency department stay of at least four hours
• Able to speak and read english
• Not primary psychiatric complaint

You may not qualify if:

• Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team.
• Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours.
• Previously participated in the study.
• Has COVID-19 risk flag or confirmed COVID-19 in electronic health record

Sponsors & Collaborators

• Brigham and Women's Hospital: lead
• E-ink corporation: collaborator

Study Sites (1)

Brigham and Women's Hospital

Boston, Massachusetts, 02115, United States

RECRUITING

Related Publications (1)

• Marshall ADA, Hasdianda MA, Miyawaki S, Jambaulikar GD, Cao C, Chen P, Baugh CW, Zhang H, McCabe J, Steinbach L, King S, Friedman J, Su J, Landman AB, Chai PR. A Pilot of Digital Whiteboards for Improving Patient Satisfaction in the Emergency Department: Nonrandomized Controlled Trial. JMIR Form Res. 2023 Mar 21;7:e44725. doi: 10.2196/44725.

  PMID: 36943360 DERIVED

MeSH Terms

Conditions

Patient Satisfaction; COVID-19; Emergencies; Personal Satisfaction

Interventions

Therapeutics

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior; Pneumonia, Viral; Pneumonia; Respiratory Tract Infections; Infections; Virus Diseases; Coronavirus Infections; Coronaviridae Infections; Nidovirales Infections; RNA Virus Infections; Lung Diseases; Respiratory Tract Diseases; Disease Attributes; Pathologic Processes; Pathological Conditions, Signs and Symptoms

Study Officials

• Peter R Chai, MD MMS

  Brigham and Women's Hospital

  PRINCIPAL INVESTIGATOR

Central Study Contacts

Peter R Chai, MD

CONTACT

617-632-5640; pchai@bwh.harvard.edu

Guruprasad D Jambaulikar, MBBS MPH

CONTACT

gjambaulikar@bwh.harvard.edu

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: OTHER
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Assistant Professor

Model Details: Randomized controlled trial

Study Record Dates

• First Submitted: July 30, 2020
• First Posted: August 4, 2020
• Study Start: January 25, 2021
• Primary Completion: April 30, 2021
• Study Completion: May 15, 2021
• Last Updated: January 27, 2021

Record last verified: 2021-01

Locations

US (1)