Attitudes Towards Receiving Mental Health Care Using Telehealth During the Coronavirus Disease 2019 (COVID-19) Pandemic

NCT04693052 | Completed Results

• 1 other identifier: STU00213696
• Study Type: observational
• Target: 605
• Locations: 1 country
• Sites: 1

Brief Summary

The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.

Conditions

Psychiatric Disorder; Mental Health Disorder; Stress; Adjustment Disorders

Keywords

Telehealth; Telemedicine; Telepsych; Telepsychiatry; Telepsychology; Telemental health; Survey; Attitudes; COVID-19; pandemic; mental health; therapy; psychiatry

Outcome Measures

Primary Outcomes (5)

• Patient Choosing Telehealth as an Option for Future Care

  Patients choosing telehealth or not for future case, or unsure)

  At baseline

• Comparison Between In-person and Telehealth

  Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better Items compared: Quality of mental health care, ability to express one self, time \& money savings, ease of managing responsibilities, length of wait times and appointments missed

  At baseline

• Patient Satisfaction With Telehealth

  Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied) No standard questionnaire. Internally developed questions

  At baseline

• Patient Comfort Using Telehealth

  Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable) No standard questionnaire. Internally developed questions

  At Baseline

• Patient Easy of Using Telehealth

  Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult) No standard questionnaire. Internally developed questions

  At Baseline

Study Arms (1)

Mental Health patients starting pre-COVID

Patients receiving mental health care prior to and during the COVID-19 pandemic

Other: No interventions

Interventions

No interventions OTHER

This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic

Mental Health patients starting pre-COVID

Eligibility Criteria

• Age: 18 Years - 99 Years
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Probability Sample

Study Population

People receiving mental health care at Northwestern Medicine during the COVID-19 pandemic

You may qualify if:

• Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.

You may not qualify if:

• Adults unable to access study questionnaires via computer or mobile device

Sponsors & Collaborators

• Northwestern University: lead

Study Sites (1)

Feinberg School of Medicine

Chicago, Illinois, 60611, United States

Location

MeSH Terms

Conditions

Mental Disorders; Adjustment Disorders; Behavior; COVID-19; Psychological Well-Being

Condition Hierarchy (Ancestors)

Trauma and Stressor Related Disorders; Pneumonia, Viral; Pneumonia; Respiratory Tract Infections; Infections; Virus Diseases; Coronavirus Infections; Coronaviridae Infections; Nidovirales Infections; RNA Virus Infections; Lung Diseases; Respiratory Tract Diseases; Personal Satisfaction

Results Point of Contact

• Title: Dr. Jeffrey Rado, MD,MPH,FAPA
• Organization: Northwestern University

jeffrey.rado@nm.org

312-695-5060

Study Officials

• Jeffrey Rado, MD

  Northwestern University

  PRINCIPAL INVESTIGATOR

Publication Agreements

• PI is Sponsor Employee: Yes

Study Design

• Study Type: observational
• Observational Model: OTHER
• Time Perspective: OTHER
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: December 28, 2020
• First Posted: January 5, 2021
• Study Start: December 10, 2020
• Primary Completion: January 31, 2021
• Study Completion: January 31, 2021
• Last Updated: May 16, 2024
• Results First Posted: May 16, 2024

Record last verified: 2024-05

Locations

US (1)