Use of Airtime Timing to Improve Interactive Voice Response Surveys in Bangladesh and Uganda

NCT04513236 | Completed

• 1 other identifier: 00007318-4
• Study Type: interventional
• Target: 2,287
• Locations: 2 countries
• Sites: 2

Brief Summary

This study evaluates the effect of two different airtime incentive timings on interactive voice response (IVR) survey cooperation, response, refusal and contact rates, as compared to a control group, in Bangladesh and Uganda.

Conditions

Surveys and Questionnaires; Noncommunicable Diseases

Keywords

mobile phone surveys; interactive voice response; incentive

Outcome Measures

Primary Outcomes (2)

• Cooperation Rate #1

  As defined by American Association for Public Opinion Research, cooperation rate is defined as I/(I+P+R) where I is complete interviews, P is partial interviews, and R is refusals and breakoffs.

  Through study completion, an average of one month

• Response Rate #4

  As defined by American Association for Public Opinion Research, response rate is defined as (I+P)/(I+P+R+eU) where I is complete interviews, P is partial interviews, R is refusals and breakoffs, and eU is the estimated eligible proportion of unknowns

  Through study completion, an average of one month

Secondary Outcomes (2)

• Refusal Rate #2

  Through study completion, an average of one month

• Contact Rate #2

  Through study completion, an average of one month

Study Arms (3)

Control

NO INTERVENTION

No Airtime Incentive was given for completing the survey

Pre-survey incentive

EXPERIMENTAL

0.1X incentive before the survey, 1X afterwards

Other: Pre-survey incentive

Post-survey incentive

EXPERIMENTAL

1X incentive after the survey

Other: Post-survey incentive

Interventions

Pre-survey incentive OTHER

An incentive of is given in the form of airtime to motivate participants to complete the survey. Participants were sent 0.1X before the were sent a mobile phone survey and an additional 1X after completing the survey.

Pre-survey incentive

Post-survey incentive OTHER

An incentive in the form of airtime to motivate participants to complete the survey. Participants were given Bangladeshi Taka or Ugandan Shillings worth of certain airtime for completing the survey.

Post-survey incentive

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Access to a mobile phone
• Greater or equal to 18 years of age
• In Bangladesh, conversant in either English or Bangla language. In Uganda, conversant in either Luo, Luganda, Runyakitara, or English languages.

You may not qualify if:

• Less than 18 years of age

Sponsors & Collaborators

• Johns Hopkins Bloomberg School of Public Health: lead
• Makerere University: collaborator
• Institute of Epidemiology, Disease Control and Research: collaborator

Study Sites (2)

Institute of Epidemiology Disease Control and Research

Dhaka, Bangladesh

Location

Makerere University School of Public Health

Kampala, Uganda

Location

Related Publications (4)

• Gibson DG, Pariyo GW, Wosu AC, Greenleaf AR, Ali J, Ahmed S, Labrique AB, Islam K, Masanja H, Rutebemberwa E, Hyder AA. Evaluation of Mechanisms to Improve Performance of Mobile Phone Surveys in Low- and Middle-Income Countries: Research Protocol. JMIR Res Protoc. 2017 May 5;6(5):e81. doi: 10.2196/resprot.7534.

  PMID: 28476729 BACKGROUND

• Gibson DG, Pereira A, Farrenkopf BA, Labrique AB, Pariyo GW, Hyder AA. Mobile Phone Surveys for Collecting Population-Level Estimates in Low- and Middle-Income Countries: A Literature Review. J Med Internet Res. 2017 May 5;19(5):e139. doi: 10.2196/jmir.7428.

  PMID: 28476725 BACKGROUND

• Gibson DG, Farrenkopf BA, Pereira A, Labrique AB, Pariyo GW. The Development of an Interactive Voice Response Survey for Noncommunicable Disease Risk Factor Estimation: Technical Assessment and Cognitive Testing. J Med Internet Res. 2017 May 5;19(5):e112. doi: 10.2196/jmir.7340.

  PMID: 28476724 BACKGROUND

• Hyder AA, Wosu AC, Gibson DG, Labrique AB, Ali J, Pariyo GW. Noncommunicable Disease Risk Factors and Mobile Phones: A Proposed Research Agenda. J Med Internet Res. 2017 May 5;19(5):e133. doi: 10.2196/jmir.7246.

  PMID: 28476722 BACKGROUND

MeSH Terms

Conditions

Noncommunicable Diseases

Condition Hierarchy (Ancestors)

Disease Attributes; Pathologic Processes; Pathological Conditions, Signs and Symptoms

Study Officials

• Adnan A Hyder, PhD, MBBS

  Johns Hopkins University Bloomberg School of Public Health

  PRINCIPAL INVESTIGATOR

• George W. Pariyo, PhD

  Johns Hopkins University Bloomberg School of Public Health

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: SINGLE
• Who Masked: OUTCOMES ASSESSOR
• Purpose: OTHER
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Model Details: Participants were randomized to one of three airtime incentive timings: 1) no incentive; 2) 0.1X incentive received before the IVR noncommunicable disease risk factor survey is sent, followed by 1X incentive upon completing the survey; or 3) 1X incentive received upon completing the survey.

Study Record Dates

• First Submitted: August 12, 2020
• First Posted: August 14, 2020
• Study Start: March 26, 2017
• Primary Completion: November 1, 2017
• Study Completion: November 1, 2017
• Last Updated: May 10, 2023

Record last verified: 2020-08

Data Sharing

• IPD Sharing: Will not share

Locations

UG (1); BA (1)