My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness

NCT01749124 | Completed

• 2 other identifiers: RHINO 2008-0132P30MH082760
• Study Type: interventional
• Target: 47
• Locations: 1 country
• Sites: 1

Brief Summary

This is a pilot study for a novel, automated telephone system called "My Coach Connect". The purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare.

Conditions

Schizophrenia; Bipolar Disorder; Chronic Mental Illness; Major Depression

Keywords

mental illness; depression; schizophrenia; bipolar disorder; IVR; automated; telephone

Outcome Measures

Primary Outcomes (1)

• Client and provider telephone intervention

  Clients will call in to an automated telephone system twice a week and will answer open-ended questions related to how they are doing. In addition, the system will prompt them to complete an automated SF-12 survey every four weeks to assess their mental and physical health status. The content of the voice messages will be made available to the providers as described above. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. One of the goals of the study is to determine if there is a correlation between the content of the client's messages and their overall health status. To investigate this, we will combine the content of the voice messages with information obtained from the client's medical record including provider observations, assessment, and symptom recording.

  four months

Secondary Outcomes (1)

• Client and provider survey

  4 months

Other Outcomes (1)

• Discussion groups

  4 months

Study Arms (1)

My Coach Connect

EXPERIMENTAL

To evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare. Clients will use this tool to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently.

Behavioral: My Coach Connect

Interventions

My Coach Connect BEHAVIORAL

Clients will call in to the system approximately twice a week for a period of four months. The study will be conducted in two phases. There will be an initial pilot phase where we will seek to enroll approximately 15-20 patients and 2-3 providers. This phase will last approximately two months and the goal will be to assess feasibility and obtain feedback on the tool and surveys to optimize them for this setting. We will begin the main phase of the study approximately one month after the end of the first phase and in that study seek to recruit approximately 150 patients and 5-10 providers from the ROADS program. Clients enrolled in this main phase of the study will enroll for a period of four months.

Also known as: MCC

My Coach Connect

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Enrolled in the ROADS program
• English speaking
• Have a working telephone

You may not qualify if:

• Must speak english

Sponsors & Collaborators

• RAND: lead
• National Institute of Mental Health (NIMH): collaborator
• University of California, Los Angeles: collaborator

Study Sites (1)

ROADS (Recovery, Opportunity, And Developing Skills)

Long Beach, California, 90706, United States

Location

MeSH Terms

Conditions

Depressive Disorder, Major; Schizophrenia; Bipolar Disorder; Mental Disorders; Depression

Condition Hierarchy (Ancestors)

Depressive Disorder; Mood Disorders; Schizophrenia Spectrum and Other Psychotic Disorders; Bipolar and Related Disorders; Behavioral Symptoms; Behavior

Study Officials

• Ken Wells, MD, MPH

  RAND

  PRINCIPAL INVESTIGATOR

• Armen Arevian, MD, PhD

  University of California, Los Angeles

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: NA
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: SINGLE GROUP
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: December 11, 2012
• First Posted: December 13, 2012
• Study Start: December 1, 2012
• Primary Completion: June 30, 2017
• Study Completion: June 30, 2017
• Last Updated: February 10, 2026

Record last verified: 2026-02

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)