Chatbot to Support Healthcare Professionals Experiencing Workplace Aggression

NCT07473531 | Completed

• 1 other identifier: AP-0451-2024-C5-F2 FPS 2020
• Study Type: observational
• Target: 105
• Locations: 1 country
• Sites: 1

Brief Summary

This study aims to design, develop, and validate a chatbot (SANIDAD SEGURA) intended to support healthcare professionals who experience workplace aggression. Workplace violence in healthcare settings is a growing global concern and has been associated with negative psychological, professional, and organizational consequences. Despite the existence of prevention and reporting protocols, many incidents remain underreported and affected professionals often lack immediate, confidential access to guidance and support. SANIDAD SEGURA is a digital conversational agent designed to provide accessible information, guidance, and referral to institutional, psychological, and legal resources following aggressive incidents. The study will evaluate the usability, readability, and preliminary effectiveness of the chatbot among healthcare professionals working in emergency and critical care units. The study seeks to determine whether a chatbot-based tool can serve as a feasible and acceptable digital resource to assist professionals exposed to workplace aggression and facilitate access to support resources while contributing to improved reporting and understanding of workplace violence in healthcare settings.

Conditions

Workplace Violence; Health Professionals; Chatbot; Digital Health

Keywords

Digital Health; Workplace Violence; Chatbots; Health Technology; Health professionals; Aggressions

Outcome Measures

Primary Outcomes (2)

• Chatbot Usability Assessed by the System Usability Scale (SUS)

  Usability of the SANIDAD SEGURA chatbot will be evaluated using the System Usability Scale (SUS), a validated 10-item questionnaire measuring perceived usability, learnability, efficiency, and satisfaction. The SUS produces a score ranging from 0 to 100, with higher scores indicating better usability.

  Immediately after the intervention

• Readability of Chatbot Responses Assessed Using the INFLESZ Scale

  Readability of the chatbot-generated text will be assessed using the INFLESZ scale, which evaluates the difficulty and comprehension level of Spanish-language texts. Scores range from 0 to 100, with higher scores indicating easier readability.

  Immediately after the intervention

Other Outcomes (1)

• User Acceptability and Satisfaction With the Chatbot

  Immediately after the intervention

Study Arms (1)

Healthcare Professionals Using the Chatbot (SANIDAD SEGURA)

Healthcare professionals working in emergency and critical care units who will access and interact with the SANIDAD SEGURA chatbot to obtain guidance and support related to workplace aggression and who will evaluate the usability and readability of the system.

Device: Chatbot SANIDAD SEGURA

Interventions

Chatbot SANIDAD SEGURA DEVICE

SANIDAD SEGURA is a digital conversational agent designed to support healthcare professionals who experience workplace aggression. The chatbot provides information about institutional procedures, psychological coping strategies, and legal resources related to aggression in healthcare settings. Participants will interact with the chatbot and subsequently evaluate its usability and readability using standardized instruments.

Also known as: CHATBOT

Healthcare Professionals Using the Chatbot (SANIDAD SEGURA)

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Non-Probability Sample

Study Population

Healthcare professionals working in the Critical Care and Emergency Units of the Almería Health District (Spain)

You may qualify if:

• Healthcare professionals working in the Critical Care and Emergency Units of the Almería Health District.
• Active clinical practice in the Almería Health District.
• Age 18 years or older.
• Willingness to participate and provide informed consent.

You may not qualify if:

• Healthcare professionals currently undergoing formal institutional intervention related to workplace aggression
• Individuals who decline to provide informed consent

Sponsors & Collaborators

• Distrito Sanitario Almeria: lead
• Junta de Andalucia: collaborator

Study Sites (1)

Distrito Sanitario Almería

Almería, Almería, Spain

Location

MeSH Terms

Conditions

Aggression

Condition Hierarchy (Ancestors)

Aberrant Motor Behavior in Dementia; Behavioral Symptoms; Behavior; Social Behavior

Study Officials

• Alba García Viola, PhD, RN

  Distrito Sanitario Almería

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: observational
• Observational Model: CASE ONLY
• Time Perspective: PROSPECTIVE
• Sponsor Type: OTHER GOV
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Principal Investigator

Study Record Dates

• First Submitted: March 9, 2026
• First Posted: March 16, 2026
• Study Start: February 19, 2026
• Primary Completion: May 3, 2026
• Study Completion: June 1, 2026
• Last Updated: June 3, 2026

Record last verified: 2026-06

Data Sharing

• IPD Sharing: Will not share

Locations

ES (1)