Patient Perception of Physician's Compassion, Communication Skills, and Professionalism During Clinic Visits: a Randomized Controlled Trial (EHR Study #3)

NCT07089953 | Not Yet Recruiting

• 2 other identifiers: 2025-0651NCI-2025-05414
• Study Type: interventional
• Target: 88
• Locations: 1 country
• Sites: 1

Brief Summary

To learn about how patients view a doctor's compassion, communication skills, and professionalism based on whether the doctor uses the Electronic Health Record (EHR) during a visit with a patient.

Conditions

Professionalism; Randomized Controlled Trial; Communication Skills; Perception

Outcome Measures

Primary Outcomes (1)

• Questionnaires/Videos

  Through study completion; an average of 1 year

Study Arms (4)

Arm 1

OTHER

Physician A - No EHR

Other: Questionnaire; Other: Video

Arm 2

OTHER

Physician B - No EHR

Other: Questionnaire; Other: Video

Arm 3

OTHER

Physician A - Prime EHR

Other: Questionnaire; Other: Video

Arm 4

OTHER

Physician B - Prime EHR

Other: Questionnaire; Other: Video

Interventions

Questionnaire OTHER

Complete 3 questionnaires about your emotions and your trust in doctors.

Also known as: Questionnaires/Survey Measures

Arm 1; Arm 2; Arm 3; Arm 4

Video OTHER

Four (4) videos, each 4 minutes long, have been made for use in this study.

Arm 1; Arm 2; Arm 3; Arm 4

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may not qualify if:

• Participants who are experiencing severe symptom distress, including severe emotional distress, which may interfere with study participation. This will be measured by the Edmonton Symptom Assessment Scale (ESAS). Eligibility of participants with ESAS score \>/= 7 on any item will be determined by the principal investigator and/or attending physician who is caring for the patient during that visit.
• Participants with cognitive dysfunction (Memorial Delirium Assessment Scale (MDAS) \>/= 7/30 will be excluded from the study.

Sponsors & Collaborators

• M.D. Anderson Cancer Center: lead

Study Sites (1)

MD Anderson Cancer Center

Houston, Texas, 77030, United States

Location

MeSH Terms

Interventions

Surveys and Questionnaires; Videotape Recording

Intervention Hierarchy (Ancestors)

Data Collection; Epidemiologic Methods; Investigative Techniques; Health Care Evaluation Mechanisms; Quality of Health Care; Health Care Quality, Access, and Evaluation; Public Health; Environment and Public Health; Tape Recording; Audiovisual Aids; Educational Technology; Technology; Technology, Industry, and Agriculture; Television

Study Officials

• Ali Haider, MD

  M.D. Anderson Cancer Center

  PRINCIPAL INVESTIGATOR

Central Study Contacts

Ali Haider, MD

CONTACT

713-563-9844; ahaider@mdanderson.org

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: DOUBLE
• Who Masked: PARTICIPANT, CARE PROVIDER
• Masking Details: The research coordinator will be blinded to the allocation sequence throughout the study. Actors and patients will be blinded to the specific hypothesis of the study.
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: CROSSOVER
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: July 22, 2025
• First Posted: July 29, 2025
• Study Start (Estimated): July 15, 2026
• Primary Completion (Estimated): December 31, 2026
• Study Completion (Estimated): December 31, 2028
• Last Updated: February 25, 2026

Record last verified: 2026-02

Locations

US (1)