Congitive Behavioral Therapy Workshop for Content Moderators

NCT06383715 | Completed

• 1 other identifier: 2024-624
• Study Type: interventional
• Target: 12
• Locations: 1 country
• Sites: 1

Brief Summary

Professional content moderators play a critical role in preventing Internet users from being exposed to more sensitive content. However, recent literature has shown that this work places content moderators at increased risk for several psychological outcomes, including intrusive thoughts and vicarious stress trauma. This pilot study will assess the acceptability and feasibility of a brief (4-session) cognitive-behavioral workshop to reduce these risks.

Conditions

Work-Related Condition; Work-Related Stress Disorder

Outcome Measures

Primary Outcomes (1)

• The Kessler Psychological Distress Scale (K10)

  It is a simple measure of psychological distress. The K10 scale involves 10 questions about emotional states each with a five-level response scale. The measure can be used as a brief screen to identify levels of distress. The tool can be given to patients to complete, or alternatively the questions can be read to the patient by the practitioner.

  Week 0, week 4, and week 12

Secondary Outcomes (3)

• Work Satisfaction Scale, JobStat'73

  Week 0, week 4, and week 12

• Coping Mechanisms Scale

  Week 0, week 4, and week 12

• PTSD Checklist-Civilian Version (PCL-C)

  Week 0, week 4, and week 12

Study Arms (1)

Cognitive Behavioural Workshop

EXPERIMENTAL

The experimental group will attend 4 weekly group sessions of 90 minutes each. The intervention will be delivered by a Ph.D. clinical psychologist with over 15 years of clinical experience.

Behavioral: Cognitive-Behavioral Therapy Workshop for Content Moderators

Interventions

Cognitive-Behavioral Therapy Workshop for Content Moderators BEHAVIORAL

This 4-session group workshop is based on the principles of Cognitive Behavioral Therapy. It consists of four sessions: 1. Presentation. Scientific evidence of psychological consequences on content moderatos. Psicoeducation on the effects of vicarious trauma exposure. 2. Presentation of the cognitive model. Identification/operationalization of thoughts. Discussion of possible irrational thoughts. 3. Psychoeducation of emotions and their adaptive function. Behavioral strategies of emotions: exposure therapies and behavioral activation. 4. The role of social support. Strategies for appropriate work and sleep hygiene. Strategies for maintaining gains. Farewell.

Cognitive Behavioural Workshop

Eligibility Criteria

• Age: 18 Years - 65 Years
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Actively work as a professional content moderator, for at least 6 months.

You may not qualify if:

• Presence of a psychotic or personality disorder as defined by DSM-5 criteria.
• Receive another psychological treatment during the time of the study.

Sponsors & Collaborators

• Universidad Europea de Valencia: lead

Study Sites (1)

MEGA cloud services

Salamanca, Salamanca, 37002, Spain

Location

Related Publications (5)

• Léonard, M.-J., Saumier, D., & Brunet, A. (2020). When the lawyer becomes traumatized: A scoping review. SAGE Open, 10(3), 1-10. https://doi.org/10.1177/2158244020957032

  BACKGROUND

• Lewis C, Roberts NP, Andrew M, Starling E, Bisson JI. Psychological therapies for post-traumatic stress disorder in adults: systematic review and meta-analysis. Eur J Psychotraumatol. 2020 Mar 10;11(1):1729633. doi: 10.1080/20008198.2020.1729633. eCollection 2020.

  PMID: 32284821 BACKGROUND

• Seigfried-Spellar, K. C. (2018) Assessing the Psychological Well-being and Coping Mechanisms of Law Enforcement Investigators vs. Digital Forensic Examiners of Child Pornography Investigations. Journal of Police and Criminal Psychology, 33, 215-226. https://doi.org/10.1007/s11896-017-9248-7

  BACKGROUND

• Steiger, M., Bharucha, T. J., Venkatagiri, S., Riedl, M. J., & Lease, M. (2021). The psychological well-being of content moderators: The emotional labor of commercial moderation and avenues for improving support. In CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (pp. 1-14). ACM. https://doi.org/10.1145/3411764.3445092

  BACKGROUND

• Spence, R., Bifulco, A., Bradbury, P., Martellozzo, E., & DeMarco, J. (2023a). The psychological impacts of content moderation on content moderators: A qualitative study. Cyberpsychology: Journal of Psychosocial Research on Cyberspace, 17(4), Article X. https://doi.org/10.5817/CP2023-X-X

  BACKGROUND

Study Officials

• Carlos López-Pinar, PhD

  Universidad Europea de Valencia

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: NA
• Masking: NONE
• Purpose: TREATMENT
• Intervention Model: SINGLE GROUP
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Lecturer and Researcher

Study Record Dates

• First Submitted: April 16, 2024
• First Posted: April 25, 2024
• Study Start: May 1, 2024
• Primary Completion: June 1, 2024
• Study Completion: August 1, 2024
• Last Updated: December 9, 2024

Record last verified: 2024-12

Data Sharing

• IPD Sharing: Will not share

Locations

ES (1)