MyChart Proxy Outreach to Parents (MyPOP)

NCT05989308 | Recruiting

• 2 other identifiers: 2000034372000
• Study Type: interventional
• Target: 5,200
• Locations: 1 country
• Sites: 4

Brief Summary

The goal of this randomized controlled trial is to assess the extent to which different modes of contacting parents who have not yet enabled to access to their children's medical records will result in greater proxy access. The main questions the study aims to answer are:

• will outreach via text or patient portal message result in more parents having access than usual care (which is in-office suggestions to get access).
• which mode - text or portal - will get more parents access. Participants will get a text message, or a portal message through their own patient portal, or no message. The investigators will check access to see which group has increased more during the study period.

Conditions

Health Technology

Outcome Measures

Primary Outcomes (1)

• Proportion of participants who activate MyChart Proxy Access

  Proportion of participants who activate access to the patient portal of the child's EHR, also known as MyChart Proxy Access, of all those invited. Proxy MyChart activation is a binary function (yes, has proxy activated; no, does not have proxy activated).

  up to 12 weeks

Secondary Outcomes (1)

• Proportion of guardians' who activate a personal MyChart account

  up to 12 weeks

Study Arms (3)

Usual Care

NO INTERVENTION

Care as usual

Preferred Modality

EXPERIMENTAL

Text or email message to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

Behavioral: Email; Behavioral: Text

Patient Portal

EXPERIMENTAL

Patient portal message (MyChart) to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

Behavioral: Patient Portal Message

Interventions

Email BEHAVIORAL

Email message sent to guardian with proxy information.

Preferred Modality

Text BEHAVIORAL

Text message sent to guardian with proxy information.

Preferred Modality

Patient Portal Message BEHAVIORAL

Patient portal message (MyChart) to guardian with proxy information.

Patient Portal

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Guardian of a child aged ≤12 years seen in one of the two identified health centers within the last 3 years with guardian status and contact information documented in the child's EHR

You may not qualify if:

• Preferred method of contact for guardians with no MyChart is telephone or physical letter to home
• Guardians with EHR proxy access already activated for all children in their care.

Sponsors & Collaborators

• Yale University: lead

Study Sites (4)

Cornell Scott Hill Health Center

New Haven, Connecticut, 06511, United States

RECRUITING

Fair Haven Community Health Center

New Haven, Connecticut, 06513, United States

RECRUITING

Yale New Haven Health

New Haven, Connecticut, 06520, United States

NOT YET RECRUITING

Yale School of Medicine

New Haven, Connecticut, 06520, United States

NOT YET RECRUITING

MeSH Terms

Interventions

Communication Devices for People with Disabilities

Intervention Hierarchy (Ancestors)

Self-Help Devices; Equipment and Supplies

Study Officials

• Ada Fenick, MD

  Yale University

  PRINCIPAL INVESTIGATOR

Central Study Contacts

Ada Fenick, MD

CONTACT

203-688-2475; Ada.fenick@yale.edu

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Model Details: JDAT will access EHR visit data for these offices to establish the child patient pool and identify guardians.

Study Record Dates

• First Submitted: August 2, 2023
• First Posted: August 14, 2023
• Study Start: October 15, 2024
• Primary Completion (Estimated): September 1, 2026
• Study Completion (Estimated): September 1, 2026
• Last Updated: February 13, 2026

Record last verified: 2026-02

Data Sharing

• IPD Sharing: Will share

Locations

US (4)