NCT04806984

Brief Summary

NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.

Trial Health

87
On Track

Trial Health Score

Automated assessment based on enrollment pace, timeline, and geographic reach

Enrollment
34,896

participants targeted

Target at P75+ for all trials

Timeline
Completed

Started Feb 2021

Geographic Reach
1 country

1 active site

Status
completed

Health score is calculated from publicly available data and should be used for screening purposes only.

Trial Relationships

Click on a node to explore related trials.

Study Timeline

Key milestones and dates

Study Start

First participant enrolled

February 9, 2021

Completed
24 days until next milestone

First Submitted

Initial submission to the registry

March 5, 2021

Completed
14 days until next milestone

First Posted

Study publicly available on registry

March 19, 2021

Completed
12 months until next milestone

Primary Completion

Last participant's last visit for primary outcome

February 27, 2022

Completed
Same day until next milestone

Study Completion

Last participant's last visit for all outcomes

February 27, 2022

Completed
Last Updated

March 28, 2023

Status Verified

March 1, 2023

Enrollment Period

1 year

First QC Date

March 5, 2021

Last Update Submit

March 24, 2023

Conditions

CommunicationAppointments and Schedules

Outcome Measures

Primary Outcomes (1)

  • Gap closure rate

    1 year

Study Arms (4)

Call center phone call

Participants randomized to this arm will receive a phone call from the call center reminding them to schedule their appointments.

Other: Participant outreach

No call center phone call

Participants randomized to this arm will not receive a phone call from the call center reminding them to schedule their appointments.

MyChart message

Participants randomized to this arm will receive an automated MyChart message reminding them to schedule their appointments.

Other: Participant outreach

No MyChart message

Participants randomized to this arm will not receive an automated MyChart message reminding them to schedule their appointments.

Interventions

Participant outreachOTHER

Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.

Call center phone callMyChart message

Eligibility Criteria

Age3 Years+
Sexall
Healthy VolunteersNo
Age GroupsChild (0-17), Adult (18-64), Older Adult (65+)
Sampling MethodNon-Probability Sample
Study Population

Patients in the NYU Langone network

You may qualify if:

  • Patients in the NYU Langone network who are due for gaps in care.

You may not qualify if:

  • Patients in the NYU Langone network are not due for gaps in care.

Contact the study team to confirm eligibility.

Sponsors & Collaborators

Study Sites (1)

NYU Langone Health

New York, New York, 10016, United States

Location

MeSH Terms

Conditions

Communication

Condition Hierarchy (Ancestors)

Behavior

Study Officials

  • Leora Horwitz, MD

    NYU Langone Health

    PRINCIPAL INVESTIGATOR

Study Design

Study Type
observational
Observational Model
OTHER
Time Perspective
OTHER
Sponsor Type
OTHER
Responsible Party
SPONSOR

Study Record Dates

First Submitted

March 5, 2021

First Posted

March 19, 2021

Study Start

February 9, 2021

Primary Completion

February 27, 2022

Study Completion

February 27, 2022

Last Updated

March 28, 2023

Record last verified: 2023-03

Data Sharing

IPD Sharing
Will not share

Locations

US(1)