Post-Discharge Follow-up Appointment Scheduling

NCT06387576 | Completed

• 1 other identifier: Post-discharge Appointments
• Study Type: interventional
• Target: 41
• Locations: 1 country
• Sites: 1

Brief Summary

This is a prospective clinical trial evaluating whether a behaviorally informed intervention (pre-discharge iPad video scheduling) increases post-discharge primary care physician (PCP) appointment completion compared to the status-quo scheduling process (post-discharge via phone), with the ultimate goal of improving patient health outcomes.

Conditions

Appointments and Schedules

Keywords

quality-improvement; scheduling; appointment show rates; transitions of care; hospital discharge

Outcome Measures

Primary Outcomes (1)

• Post-discharge follow-up PCP appointment completion rate within 7 days

  Binary indicator of whether the patient had a post-discharge follow-up PCP appointment

  Within 7 days of discharge

Secondary Outcomes (2)

• Post-discharge follow-up PCP appointment completion rate within 14 days

  Within 14 days of discharge

• Post-discharge follow-up PCP appointment scheduling rate within 7 days

  Within 7 days of discharge

Study Arms (2)

Arm 1: Status-quo post-discharge appointment scheduling process

NO INTERVENTION

Eligible, assigned participants will receive the current status-quo scheduling process for their post-discharge appointment (post-discharge via phone).

Arm 2: Pre-discharge iPad video scheduling for post-discharge appointment

EXPERIMENTAL

Eligible, assigned participants will schedule their post-discharge appointment via a video scheduling process prior to discharge.

Behavioral: Behaviorally informed pre-discharge iPad video scheduling

Interventions

Behaviorally informed pre-discharge iPad video scheduling BEHAVIORAL

The iPad video scheduling process will occur prior to patient discharge from the hospital. This intervention harnesses behavioral principles, such as commitment (patient committing to scheduled appointment), social accountability (patients feeling more accountable after scheduling their appointment via the video visit), and social support (patients feeling more supported after engaging in this conversation with a scheduler via video).

Arm 2: Pre-discharge iPad video scheduling for post-discharge appointment

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• they are discharged from a hospital room assigned to either the intervention or control condition during the intervention period
• their discharge is ordered on a weekday (Monday-Friday)
• their discharge is planned before 3pm
• they have a UCLA PCP
• they are not being discharged to a skilled nursing facility (SNF), acute rehab unit (ARU), or assisted living facility (ALF).

Sponsors & Collaborators

• University of California, Los Angeles: lead

Study Sites (1)

UCLA Santa Monica Medical Center

Santa Monica, California, 90404, United States

Location

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: NON RANDOMIZED
• Masking: SINGLE
• Who Masked: PARTICIPANT
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Clinical Instructor of Medicine

Model Details: Parallel-arm control trial

Study Record Dates

• First Submitted: April 8, 2024
• First Posted: April 29, 2024
• Study Start: April 8, 2024
• Primary Completion: July 2, 2024
• Study Completion: August 2, 2024
• Last Updated: April 30, 2025

Record last verified: 2025-04

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)