NCT02783742

Brief Summary

To examine the effect of a coaching intervention on provider burnout and communication

Trial Health

87
On Track

Trial Health Score

Automated assessment based on enrollment pace, timeline, and geographic reach

Enrollment
859

participants targeted

Target at P75+ for not_applicable

Timeline
Completed

Started Jun 2016

Longer than P75 for not_applicable

Geographic Reach
1 country

1 active site

Status
completed

Health score is calculated from publicly available data and should be used for screening purposes only.

Trial Relationships

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Study Timeline

Key milestones and dates

First Submitted

Initial submission to the registry

May 24, 2016

Completed
2 days until next milestone

First Posted

Study publicly available on registry

May 26, 2016

Completed
25 days until next milestone

Study Start

First participant enrolled

June 20, 2016

Completed
3.6 years until next milestone

Primary Completion

Last participant's last visit for primary outcome

January 30, 2020

Completed
Same day until next milestone

Study Completion

Last participant's last visit for all outcomes

January 30, 2020

Completed
Last Updated

October 11, 2021

Status Verified

October 1, 2021

Enrollment Period

3.6 years

First QC Date

May 24, 2016

Last Update Submit

October 7, 2021

Conditions

Provider BurnoutCommunication

Keywords

provider-patient communicationcoachingfeedbackburnout

Outcome Measures

Primary Outcomes (1)

  • Change in provider burnout, as measured by questionnaire

    baseline and follow up, approximately 2 months

Secondary Outcomes (2)

  • change in comfort addressing emotion, as measured by questionnaire

    baseline and follow up, approximately 2 months

  • change in self-rated efficiency, as measured by questionnaire

    baseline and follow up, approximately 2 months

Study Arms (2)

Intervention

EXPERIMENTAL

Providers in this arm will receive a communication coaching intervention immediately post-randomization.

Behavioral: Communication coaching

Waitlist Control

OTHER

Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.

Behavioral: Communication coaching

Interventions

Communication coachingBEHAVIORAL

Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

InterventionWaitlist Control

Eligibility Criteria

Age18 Years+
Sexall
Healthy VolunteersNo
Age GroupsAdult (18-64), Older Adult (65+)

You may qualify if:

  • Providers and patients at Duke University Medical Center

You may not qualify if:

  • Younger than 18
  • non-English speaking

Contact the study team to confirm eligibility.

Sponsors & Collaborators

Study Sites (1)

Duke University Medical Center

Durham, North Carolina, 27705, United States

Location

Related Publications (1)

  • Pollak KI, Gao X, Beliveau J, Griffith B, Kennedy D, Casarett D. Pilot Study to Improve Goals of Care Conversations Among Hospitalists. J Pain Symptom Manage. 2019 Nov;58(5):864-870. doi: 10.1016/j.jpainsymman.2019.06.007. Epub 2019 Aug 16.

    PMID: 31422103RESULT

MeSH Terms

Conditions

CommunicationBurnout, Psychological

Condition Hierarchy (Ancestors)

BehaviorStress, PsychologicalBehavioral Symptoms

Study Design

Study Type
interventional
Phase
not applicable
Allocation
RANDOMIZED
Masking
SINGLE
Who Masked
PARTICIPANT
Purpose
HEALTH SERVICES RESEARCH
Intervention Model
PARALLEL
Sponsor Type
OTHER
Responsible Party
SPONSOR

Study Record Dates

First Submitted

May 24, 2016

First Posted

May 26, 2016

Study Start

June 20, 2016

Primary Completion

January 30, 2020

Study Completion

January 30, 2020

Last Updated

October 11, 2021

Record last verified: 2021-10

Data Sharing

IPD Sharing
Will not share

Locations

US(1)