Theory Based SMS Reminders - Text's Impact on Patient Attendance
1 other identifier
interventional
2,000
0 countries
N/A
Brief Summary
The project will be done at the ear, nose and throat outpatient department at Lovisenberg Diakonale Hospital (LDS) in 2015-2016. About 12% of patients with appointments at the surgical outpatient clinic at LDS do not attend their appointment even after receiving both letters and shot message service (SMS) reminders. Persuasion theory suggests that the SMS reminders may be more effective if the text appeals more to the patient's feelings. The project is designed as a randomized controlled trial in which the control group receives the standard text that has neutral content and the intervention group receives a more emotion-based SMS reminder. The aim is to determine whether the more emotional text reduces the proportion of patients who do not show up for their scheduled appointment at the surgical outpatient clinic.
Trial Health
Trial Health Score
Automated assessment based on enrollment pace, timeline, and geographic reach
participants targeted
Target at P75+ for not_applicable
Started May 2015
Shorter than P25 for not_applicable
Health score is calculated from publicly available data and should be used for screening purposes only.
Trial Relationships
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Study Timeline
Key milestones and dates
Study Start
First participant enrolled
May 1, 2015
CompletedFirst Submitted
Initial submission to the registry
May 21, 2015
CompletedFirst Posted
Study publicly available on registry
May 25, 2015
CompletedPrimary Completion
Last participant's last visit for primary outcome
August 1, 2015
CompletedStudy Completion
Last participant's last visit for all outcomes
August 1, 2015
CompletedMay 25, 2015
May 1, 2015
3 months
May 21, 2015
May 22, 2015
Conditions
Keywords
Outcome Measures
Primary Outcomes (1)
Appointment attendance
Patient attendance at their scheduled clinic appointment (yes = show up at or before the scheduled time or reschedule at least 24 hours before appointment; no=does not show up by the appointed time).
Day of scheduled appointment
Study Arms (2)
Emotional SMS text
EXPERIMENTALPatients in this arm will receive an emotion-based SMS reminder of their scheduled outpatient clinic appointment.
Standard SMS text
ACTIVE COMPARATORPatients in this arm will receive the standard SMS reminder of their scheduled outpatient clinic appointment.
Interventions
SMS appointment reminder with the following text (translated from Norwegian): Reminder about your appointment. There are many who are waiting for treatment. Please notify us if you can not make your appointment on: Tuesday 31 March at 10:00. tel. 23225501 or send email to kirpolonh@lds.no later than one weekday prior to your appointment. No-show fee: Kr. 640. Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat. Do not reply to this message per SMS.
SMS appointment reminder with the following text (translated from Norwegian): Reminder of appointment at Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat: Wednesday 11.feb 2015 at 10:00. For a change, call tel. 23225501 or send email to kirpolonh@lds.no. Do not reply to this message per SMS.
Eligibility Criteria
You may qualify if:
- Date of birth on or after 01.01.1935
You may not qualify if:
- Patients with 2 appointments on the same day, only the first appointment will be included.
- Patients without a phone number
- Patients born before 01.01.1935
Contact the study team to confirm eligibility.
Sponsors & Collaborators
MeSH Terms
Conditions
Condition Hierarchy (Ancestors)
Study Officials
- STUDY DIRECTOR
Bjørn Holm, MD
Lovisenberg Diakonale Hospital
- PRINCIPAL INVESTIGATOR
Anners Lerdal, RN, PhD
Lovisenberg Diakonale Hospital
Central Study Contacts
Study Design
- Study Type
- interventional
- Phase
- not applicable
- Allocation
- RANDOMIZED
- Masking
- TRIPLE
- Who Masked
- PARTICIPANT, INVESTIGATOR, OUTCOMES ASSESSOR
- Purpose
- HEALTH SERVICES RESEARCH
- Intervention Model
- PARALLEL
- Sponsor Type
- OTHER
- Responsible Party
- SPONSOR
Study Record Dates
First Submitted
May 21, 2015
First Posted
May 25, 2015
Study Start
May 1, 2015
Primary Completion
August 1, 2015
Study Completion
August 1, 2015
Last Updated
May 25, 2015
Record last verified: 2015-05