The Use of Dual-handset Interpreter Phones in an Inpatient Setting to Improve Communication With Limited English Proficiency Patients at MSKCC

NCT02073903 | Completed

• 1 other identifier: 14-042
• Study Type: observational
• Target: 40
• Locations: 1 country
• Sites: 1

Brief Summary

The purpose of this study is to introduce new technology and interpreter practices in the inpatient setting at MSKCC. We plan to install dual handset phones at the bedsides of limited English proficiency (LEP) patients and to assess the impact on both patient and physician communication effectiveness with this technology.

Conditions

Inpatients With Limited English Proficiency

Keywords

dual handset interpreter phones; communication; 14-042

Outcome Measures

Primary Outcomes (1)

• Patient communication effectiveness

  with the dual handset phones assessed by the survey

  1 year

Secondary Outcomes (1)

• Physician and nurse communication effectiveness

  1 year

Study Arms (1)

LEP inpatients and their providers

This is a feasibility project with the goal of improving communication between limited English proficiency (LEP )inpatients and their providers. Quantitative data will be obtained via two surveys: a patient survey to assess patients' feedback on the effectiveness of the communication during their hospital stay and their understanding of their medical care, and a provider survey to assess the handset's impact on the effectiveness of the communication. From this data we will be able to assess patient and provider communication effectiveness with both the current various practices at MSKCC and the new intervention.

Behavioral: Patient Survey; Behavioral: Provider Survey

Interventions

Patient Survey BEHAVIORAL

LEP inpatients and their providers

Provider Survey BEHAVIORAL

LEP inpatients and their providers

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Non-Probability Sample

Study Population

Patient Support Services will generate a daily list of inpatients that prefer to communicate in a language other than English.

You may qualify if:

• LEP patients identified by the Department of Interpreter Services at MSKCC admitted to the Hepatobiliary surgery service, the Colorectal Surgery service the GMT surgery service, GI, GU, Breast, General Medicine, Leukemia, or Lymphoma services with a primary language of Spanish, Russian, or Chinese.
• LEP patients who are expected to have at least a two days hospital course.
• Patients who are alert and oriented to person, place, and time as determined by the medical doctor taking care of the patient
• Patients who are willing to participate and complete the survey
• Patients whose physicians and nurses are willing to participate
• Only persons ≥ 18 will be included and there will be no children.
• Providers must be willing to participate and complete the survey
• TY interns cannot complete provider surveys

You may not qualify if:

• Patients on contact isolation
• Patients who previously completed the survey

Sponsors & Collaborators

• Memorial Sloan Kettering Cancer Center: lead

Study Sites (1)

Memorial Sloan Kettering Cancer Center

New York, New York, 10065, United States

Location

Related Links

• Memorial Sloan Kettering Cancer Center

MeSH Terms

Conditions

Communication

Condition Hierarchy (Ancestors)

Behavior

Study Officials

• Chhavi Kumar, MD

  Memorial Sloan Kettering Cancer Center

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: observational
• Observational Model: COHORT
• Time Perspective: PROSPECTIVE
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: February 24, 2014
• First Posted: February 27, 2014
• Study Start: February 24, 2014
• Primary Completion: January 8, 2020
• Study Completion: January 8, 2020
• Last Updated: January 14, 2020

Record last verified: 2020-01

Locations

US (1)