NCT00988000|CompletedResults
Initial Specialist Telephone Consultation With New Patients in Secondary Care
Telephone Consultations for New Patients Being Referred to a Specialist Respiratory Outpatient Clinic
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Sponsor study identifier
interventional
157
1 country
1
Study Start
June 2009
Actual (reported)Primary Completion
April 2010
Actual (reported)Study Completion
April 2010
Actual (reported)Consultations with patients by hospital consultants are organised today in a manner which is barely dissimilar from that offered 30 or 40 years ago. Whilst some attempts to improve this process, such as Choose and Book, shorter waiting times and patients' receiving a copy of the correspondence sent to their general practitioner (GP) have improved the situation, there has been little radical change and little thought given to the patient experience. The investigators wish to investigate whether patients' experience of attending respiratory outpatient clinics can be improved by a pre-clinic telephone call with a specialist thereby reducing the number of attendances at the hospital for appointments and investigations and improving overall patient satisfaction.
Registry-reported information. Elapsed time and enrollment totals alone do not measure study progress or recruitment pace.
April 2010
Actual (reported)Click on a node to explore related trials.
Some registry-reported names shown below are not yet linked in this graph.
Dates and qualifiers reported by the registry. Estimated dates do not confirm that a milestone has occurred.
June 2009
Actual (reported)September 30, 2009
Actual (reported)October 1, 2009
Actual (reported)April 2010
Actual (reported)April 2010
Actual (reported)October 25, 2019
Actual (reported)Patient Satisfaction of the Alternative Consultation
Patient Satisfaction assessed by MISS scale, Medical interview satisfaction score. The score 0-7, 0 means dissatisfaction, higher scores indicate higher satisfaction.
First clinic appointment (Month 0) and Follow-up appointment (6 months
Number of Required Investigations
0-6 months
Agree with alternative of telephone consultation (instead of face to face) offered as an initial consultation to new referrals
Decline, no respond to the alternative of telephone consultation
Choose and book
alternative to face to face consultation for new referrals
no alternative to face to face consultation
Imperial College at Charing Cross campus
London, W6 8RF, United Kingdom
Professor MR Partridge, MD FRCP
Imperial College London
157 participants (actual enrollment reported by the registry).
First Submitted
September 30, 2009
First Posted
October 1, 2009
Study Start
June 2009
Actual (reported)Registry-reported names are shown in full. Names without a link have not yet been matched to a Syfrah profile.
Contact the study team to confirm eligibility.
Primary Completion
April 2010
Actual (reported)Study Completion
April 2010
Actual (reported)Last Updated
October 25, 2019
Results First Posted
October 25, 2019
Record last verified: 2019-10
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Source: ClinicalTrials.gov.
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