Initial Specialist Telephone Consultation With New Patients in Secondary Care

NCT00988000 | Completed Results

• 1 other identifier: NHLICX07Q060519
• Study Type: interventional
• Target: 157
• Locations: 1 country
• Sites: 1

Brief Summary

Consultations with patients by hospital consultants are organised today in a manner which is barely dissimilar from that offered 30 or 40 years ago. Whilst some attempts to improve this process, such as Choose and Book, shorter waiting times and patients' receiving a copy of the correspondence sent to their general practitioner (GP) have improved the situation, there has been little radical change and little thought given to the patient experience. The investigators wish to investigate whether patients' experience of attending respiratory outpatient clinics can be improved by a pre-clinic telephone call with a specialist thereby reducing the number of attendances at the hospital for appointments and investigations and improving overall patient satisfaction.

Conditions

Respiratory Diseases

Keywords

outpatients

Outcome Measures

Primary Outcomes (1)

• Patient Satisfaction of the Alternative Consultation

  Patient Satisfaction assessed by MISS scale, Medical interview satisfaction score. The score 0-7, 0 means dissatisfaction, higher scores indicate higher satisfaction.

  First clinic appointment (Month 0) and Follow-up appointment (6 months

Secondary Outcomes (1)

• Number of Required Investigations

  0-6 months

Study Arms (3)

Agree to the alternative study invitation

OTHER

Agree with alternative of telephone consultation (instead of face to face) offered as an initial consultation to new referrals

Other: telephone consultation

Decline the alternative study invitation

OTHER

Decline, no respond to the alternative of telephone consultation

Other: No intervention

Comparator

OTHER

Choose and book

Other: No intervention

Interventions

telephone consultation OTHER

alternative to face to face consultation for new referrals

Agree to the alternative study invitation

No intervention OTHER

no alternative to face to face consultation

Comparator; Decline the alternative study invitation

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• All new adult general respiratory referrals from primary care

You may not qualify if:

• Follow-up patients

Sponsors & Collaborators

• Imperial College London: lead
• The Dunhill Medical Trust: collaborator

Study Sites (1)

Imperial College at Charing Cross campus

London, W6 8RF, United Kingdom

Location

MeSH Terms

Conditions

Respiratory Tract Diseases

Results Point of Contact

• Title: Professor Martyn Partridge
• Organization: Imperial College

m.partridge@imperial.ac.uk

+44 (0)20 7594 7959

Study Officials

• Professor MR Partridge, MD FRCP

  Imperial College London

  PRINCIPAL INVESTIGATOR

Publication Agreements

• PI is Sponsor Employee: Yes

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: NON RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: September 30, 2009
• First Posted: October 1, 2009
• Study Start: June 1, 2009
• Primary Completion: April 1, 2010
• Study Completion: April 1, 2010
• Last Updated: October 25, 2019
• Results First Posted: October 25, 2019

Record last verified: 2019-10

Data Sharing

• IPD Sharing: Will not share

Locations

GB (1)