Service Development: Assessing Non-attendance Rates in Outpatient Clinics

NCT00129649 | Completed Results

• 1 other identifier: NHLICX3806
• Study Type: interventional
• Target: 504
• Locations: 1 country
• Sites: 1

Brief Summary

Many studies have shown a high non-attendance rate in hospital outpatient clinics. The investigators have found a non-attendance rate of 25% in their asthma clinics and would like to investigate whether a reminder phone call will improve attendance rates. Patients will be randomised into two groups; one group will receive a reminder phone call one week prior to their hospital consultation and the other group will be managed in the standard manner (i.e. no reminder of any sort). The phone calls will be carried out on a Friday afternoon by a respiratory nurse specialist and a research officer for two asthma clinics based on a Wednesday morning and a Thursday afternoon.

Conditions

Asthma; Sleep Apnea Syndromes; Tuberculosis; COPD

Keywords

Telephone reminder

Outcome Measures

Primary Outcomes (1)

• Attendance Rates at Respiratory Outpatient Clinics

  rates of attendance measured for scheduled clinics - attended patients

  after phone call within 1 week

Study Arms (2)

control group

NO INTERVENTION

This group received usual care and did not receive a telephone reminder

telephone reminder group

ACTIVE COMPARATOR

This group received a telephone reminder for their clinic appointment

Behavioral: Telephone reminder call

Interventions

Telephone reminder call BEHAVIORAL

telephone reminder group

Eligibility Criteria

• Age: 18 Years - 90 Years
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Patients with appointments booked for 2 respiratory outpatient clinics

You may not qualify if:

• Patients likely to only need one appointment

Sponsors & Collaborators

• Imperial College London: lead

Study Sites (1)

NHLI Imperial College

London, W6 8RF, United Kingdom

Location

Related Publications (1)

• Roberts N, Meade K, Partridge M. The effect of telephone reminders on attendance in respiratory outpatient clinics. J Health Serv Res Policy. 2007 Apr;12(2):69-72. doi: 10.1258/135581907780279567.

  PMID: 17407654 RESULT

MeSH Terms

Conditions

Asthma; Sleep Apnea Syndromes; Tuberculosis; Pulmonary Disease, Chronic Obstructive

Condition Hierarchy (Ancestors)

Bronchial Diseases; Respiratory Tract Diseases; Lung Diseases, Obstructive; Lung Diseases; Respiratory Hypersensitivity; Hypersensitivity, Immediate; Hypersensitivity; Immune System Diseases; Apnea; Respiration Disorders; Sleep Disorders, Intrinsic; Dyssomnias; Sleep Wake Disorders; Nervous System Diseases; Mycobacterium Infections; Actinomycetales Infections; Gram-Positive Bacterial Infections; Bacterial Infections; Bacterial Infections and Mycoses; Infections; Chronic Disease; Disease Attributes; Pathologic Processes; Pathological Conditions, Signs and Symptoms

Results Point of Contact

• Title: Prof Martyn R Patridge
• Organization: Imperial College London

m.patridge@imperial.ac.uk

+44 (0)20 7594 7959

Study Officials

• Martyn R Partridge, MD FRCP

  Imperial College London

  PRINCIPAL INVESTIGATOR

Publication Agreements

• PI is Sponsor Employee: Yes

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: August 11, 2005
• First Posted: August 12, 2005
• Study Start: October 1, 2005
• Primary Completion: October 1, 2006
• Study Completion: November 1, 2006
• Last Updated: February 5, 2020
• Results First Posted: February 5, 2020

Record last verified: 2020-01

Data Sharing

• IPD Sharing: Will not share

Locations

GB (1)