Patient Satisfaction Study at AOU Maggiore Della Carità (SCORE)

NCT07471581 | Not Yet Recruiting

• 1 other identifier: CE 306/2025
• Study Type: observational
• Target: 250
• Locations: 1 country
• Sites: 1

Brief Summary

The general aim of this study is to assess and analyze the level of patient satisfaction with nursing care among inpatients in the ordinary wards of the AOU Maggiore della Carità in Novara (Italy). Using the validated Newcastle Satisfaction with Nursing Scales (NSNS), the study intends to produce reliable and comparable data that reflect patients' perceived quality of care across multiple dimensions, including relationships, emotional support, information, and time devoted by nurses. The study aims to provide an updated overview of patient experiences, identifying strengths and areas for improvement. These results will offer guidance for organizational and educational strategies to promote more personalized, human-centered nursing care aligned with international quality and safety recommendations, without altering routine clinical practice.

Conditions

Patient Satisfaction; Nursing; Nursing Care; Cross-Sectional Studies; Patient-Centered Care

Keywords

Patient Satisfaction; Nursing; Nursing Care; Patient-Centered Care; Cross-Sectional Study; Healthcare Quality; Patient Experience

Outcome Measures

Primary Outcomes (1)

• Overall Patient Satisfaction With Nursing Care

  Measured using the validated Italian version of the Newcastle Satisfaction with Nursing Scales (NSNS), including all subscales: Carelessness, Emotional Support, Relationship and Information, and Caring Times. Participants rate items on 7-point and 5-point Likert scales as per NSNS protocol. Scores are summed and transformed to a 0-100 scale, where 100 indicates the highest possible satisfaction.

  Single assessment during hospitalization, after at least 48 hours of stay in ordinary wards.

Secondary Outcomes (10)

• Patient age

  Single assessment during hospitalization, after at least 48 hours of stay in ordinary wards

• Patient sex

  Single assessment during hospitalization, after at least 48 hours in ordinary wards

• Employment status

  Single assessment during hospitalization, after at least 48 hours in ordinary wards

• Presence of caregiver

  Single assessment during hospitalization, after at least 48 hours in ordinary wards

• Number of comorbidities

  Single assessment during hospitalization, after at least 48 hours in ordinary wards

Study Arms (1)

Ordinary Ward Inpatients Cohort

This cohort includes all adult inpatients hospitalized in the ordinary wards of AOU Maggiore della Carità during the study period who meet the inclusion criteria and provide informed consent. All participants complete the validated Newcastle Satisfaction with Nursing Scales (NSNS) questionnaire. This is a single, cross-sectional observational cohort with no follow-up or intervention assignment.

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Non-Probability Sample

Study Population

The study population consists of adult inpatients hospitalized in the ordinary wards of AOU Maggiore della Carità in Novara, Italy. Participants are recruited from all wards of the hospital to ensure a representative sample of patients receiving routine nursing care. The population reflects a diverse mix of medical and surgical admissions across the hospital, providing insights into patient experiences and satisfaction with nursing care in a real-world clinical setting.

You may qualify if:

• Adult inpatients (age ≥ 18 years) admitted to ordinary wards of AOU Maggiore della Carità.
• Hospitalization for at least 48 hours at the time of questionnaire administration.
• Able to provide informed consent.
• Able to understand and speak Italian.

You may not qualify if:

• Hospitalization shorter than 48 hours.
• Age \< 18 years.
• Cognitive impairment or clinical conditions preventing comprehension or autonomous completion of the questionnaire.
• Refusal or inability to provide informed consent.

Sponsors & Collaborators

• Università degli Studi del Piemonte Orientale Amedeo Avogadro: lead
• Azienda Ospedaliero Universitaria Maggiore della Carita: collaborator

Study Sites (1)

AOU Maggiore della Carità

Novara, Novara, 28100, Italy

Location

Related Publications (26)

• Beattie M,Murphy DJ,Atherton I,Lauder W

  BACKGROUND

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Related Links

• AOU Maggiore della Carità Novara.
• Strengthening the reporting of observational studies in epidemiology
• WHO State of the World's Nursing 2020: Investing in education, jobs and leadership.

MeSH Terms

Conditions

Patient Satisfaction

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior

Study Officials

• Alberto Dal Molin

  AOU Maggiore della Carità - Novara; University of Piemonte Orientale

  STUDY DIRECTOR

Central Study Contacts

Chiara Gallione, PhD

CONTACT

+393497004142; chiara.gallione@med.uniupo.it

Rita Maugeri, MSc in Nursing Management

CONTACT

003903213732925; rita.maugeri@uniupo.it

Study Design

• Study Type: observational
• Observational Model: OTHER
• Time Perspective: CROSS SECTIONAL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: March 4, 2026
• First Posted: March 13, 2026
• Study Start: April 9, 2026
• Primary Completion: May 31, 2026
• Study Completion: May 31, 2026
• Last Updated: March 13, 2026

Record last verified: 2026-03

Data Sharing

• IPD Sharing: Will not share

Locations

IT (1)