NCT07174466|Recruiting
The e-SINCERE Study
e-SINCERE
Enhanced Digital Access to Bridge Social Needs and Reduce Health Disparities: The e-SINCERE Study
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e-SINCERE
Enhanced Digital Access to Bridge Social Needs and Reduce Health Disparities: The e-SINCERE Study
Sponsor study identifier
Secondary identifiers
interventional
600
1 country
1
Study Start
August 8, 2025
Actual (reported)Primary Completion
August 31, 2028
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
Study Completion
August 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
The e-SINCERE study will evaluate whether providing stable cell phones and digital navigation assistance helps patients overcome ICT barriers and connect more successfully with community services. The study will begin with patients in the UHealth ED, with additional sites added in the future, and will involve working with community service providers and policy leaders to refine and implement the intervention. Findings from this study may guide the development of future programs and policies to improve access to services for patients facing economic and technological barriers.
Registry-reported information. Elapsed time and enrollment totals alone do not measure study progress or recruitment pace.
August 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
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Some registry-reported names shown below are not yet linked in this graph.
Dates and qualifiers reported by the registry. Estimated dates do not confirm that a milestone has occurred.
August 8, 2025
Actual (reported)September 12, 2025
Actual (reported)September 16, 2025
Actual (reported)August 31, 2028
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
August 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
Successful connection to community social services (any service)
Proportion of participants who have at least one documented successful connection to a community social service (e.g., housing assistance, utilities, food support, transportation) within 6 months. Successful connection is defined as a recorded positive outcome in 211 or ServicePoint (client reached and service initiated) or participant self-report confirmed by case notes.
6 months after randomization
Health-related quality of life (PROMIS Global Health)
Baseline, 2 weeks, 3 months, and 6 months after randomization
Emergency department utilization (all-cause ED visits)
6 months after randomization
Digital access stability (phone connectivity)
6 months after randomization
Participants receive usual care plus a referral to United Way 211 for assistance with social needs. No additional study-provided phone or navigation support is given.
Participants receive a study-provided cellphone to ensure stable phone access. They are connected by phone to United Way 211 for assistance with social needs.
Participants receive a standard referral to United Way 211 for assistance with social needs. 211 specialists contact referred patients, provide available service referrals, and follow up in an ad-hoc manner as per standard 211 protocols.
Participants receive a study-provided cellphone to ensure stable phone access. Using this device, participants are connected to United Way 211 specialists, who provide referral services for identified social needs. This intervention focuses on overcoming communication barriers that might otherwise prevent successful service connection.
University of Utah
Salt Lake City, Utah, 84112, United States
Wallace AS, Luther BL, Simonsen SE, Jackson S, Grigorian E, Wong B. Evaluating the impact of stable cellphone access and digital navigation on 6-month health outcomes and service connection in emergency care: protocol for a randomised controlled trial. BMJ Open. 2026 Jul 24;16(7):e113945. doi: 10.1136/bmjopen-2025-113945.
Andrea Wallace, PhD
University of Utah
First Submitted
September 12, 2025
First Posted
September 16, 2025
Study Start
August 8, 2025
Actual (reported)Primary Completion
Linking Emergency Department Patients to Assistance Programs Study
Participants receive a study-provided cellphone and direct support from a Digital Navigator. The Navigator assists participants in accessing United Way 211 and helps troubleshoot barriers to connecting with services.
Participants receive a study-provided TracFone and direct support from a trained Digital Navigator. The Digital Navigator assists participants with accessing United Way 211 services, troubleshooting barriers to phone or internet use, and reinforcing follow-through on referrals. This arm is designed to provide enhanced, structured navigation support to address digital access barriers and increase successful service connections.
Registry-reported names are shown in full. Names without a link have not yet been matched to a Syfrah profile.
Contact the study team to confirm eligibility.
August 31, 2028
Planned date reported by the registry; this milestone is not confirmed as achieved.
Study Completion
August 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
Last Updated
September 25, 2026
Record last verified: 2026-09
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Source: ClinicalTrials.gov.
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