Nurse Caring Communication Engagement

NCT07136350 | Enrolling By Invitation

• 1 other identifier: 2352402
• Study Type: interventional
• Target: 140
• Locations: 1 country
• Sites: 1

Brief Summary

The overall goal will be to explore the effectiveness of caring communication coaching with the implementation of a discharge tool in the acute care setting and its impact on the nurse-patient relationship. Integrating communication strategies through a caring lens with an educational tool will seek to address the missing components that satisfy patient care experience, satisfaction with care, prevention of complications, reduction of readmission rates, and improved outcomes. This study will evaluate how these interventions can narrow the gap in the literature and enhance the quality of patient care which can ultimately improve health outcomes.

Conditions

Perceptions of Caring; Hospital Readmissions

Outcome Measures

Primary Outcomes (2)

• Nurse Caring Behaviors (Patient-Perceived)

  Assessed using a validated patient questionnaire, the five-item Watson's Caritas of Human Caring (WCHC) - At discharge (T0), and follow-ups at T1 and T2

  2 months

• Sustained Change in Nurses' Caring Communication Skills (Self-Reported)

  Measured using a nurse self-report 18-item survey, the Health Professionals Skills Scale (HP-CSS). Change in nurse scores between T0, T1, and T2 to evaluate long-term impact. - From baseline to 1 month post-intervention (T0 to T2)

  2 months

Secondary Outcomes (1)

• 30-day Hospital Readmission Rate

  2 months

Study Arms (2)

Communication Coaching + S.M.A.R.T. Discharge Tool

EXPERIMENTAL

Nurses in this group will receive caring communication coaching (2 CEUs) and implement the S.M.A.R.T. discharge tool. Outcomes will be assessed at T0, T1 (4 weeks), and T2 (1 month post-T1).

Other: Communication Coaching; Behavioral: Implement S.M.A.R.T. Discharge Tool

Control Group

NO INTERVENTION

Nurses in this group will continue standard discharge practices without coaching or the S.M.A.R.T. tool. Outcomes will be assessed at the same time points (T0, T1, T2).

Interventions

Communication Coaching OTHER

Nurses in this group will receive caring communication coaching (2 CEUs).

Communication Coaching + S.M.A.R.T. Discharge Tool

Implement S.M.A.R.T. Discharge Tool BEHAVIORAL

Implement the S.M.A.R.T. discharge tool.

Communication Coaching + S.M.A.R.T. Discharge Tool

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Works at Baptist Health South Florida hospital system and provides direct bedside patient care.
• Have an active Florida Nurses license.
• Registered Nurse (AA, BSN, MSN).

You may not qualify if:

• Hospice and psych patients.
• \. Director, managers, charge nurse/relief charge nurse. 2. Nurses floated to the unit 3. Unable to commit to the interview.

Sponsors & Collaborators

• Baptist Health South Florida: lead
• Florida Atlantic University: collaborator

Study Sites (1)

Baptist Hospital of Miami

Miami, Florida, 33176, United States

Location

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: NON RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: August 8, 2025
• First Posted: August 22, 2025
• Study Start: February 15, 2026
• Primary Completion (Estimated): September 1, 2026
• Study Completion (Estimated): September 1, 2026
• Last Updated: March 4, 2026

Record last verified: 2025-07

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)