NCT06581250|Active Not Recruiting
Improving Show Rates in Dental Care Settings Serving Underserved Populations
No-Show Prevention Practices in Dental Care Settings Serving Underserved Populations
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No-Show Prevention Practices in Dental Care Settings Serving Underserved Populations
Sponsor study identifier
Secondary identifiers
interventional
48
1 country
1
Study Start
April 4, 2025
Actual (reported)Primary Completion
January 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
Study Completion
January 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
The goal of this study is to compare different no-show interventions in dental clinics serving underserved populations. The main question it seeks to answer is
Registry-reported information. Elapsed time and enrollment totals alone do not measure study progress or recruitment pace.
January 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
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Dates and qualifiers reported by the registry. Estimated dates do not confirm that a milestone has occurred.
August 22, 2024
Actual (reported)September 3, 2024
Actual (reported)April 4, 2025
Actual (reported)January 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
January 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
Change in proportion of scheduled appointments for which the patient attends, pre-to-post intervention
To test the efficacy of motivation-enhanced communication, reminder messaging, and walk-in visits as compared to treatment as usual For each of the three interventions, the pre-to-post intervention change in show rates. Show rate is defined as the proportion of scheduled appointments for which the patient attends their scheduled clinic appointment. Appointments cancelled or rescheduled more than 24 hours in advance are not included in the calculation. Outcome will be measured by data exported from the clinical electronic health records monthly.
6 months pre-intervention to 12 months post-intervention
Organizational Change Manager (OCM) Score
Survey will be administered at 3 months
Statistical Comparison of Interventions for Effectiveness Analysis
6 months pre-intervention to 12 months post-intervention
Statistical Comparison of Combining Multiple Interventions for Interaction Analysis
6 months pre-intervention to 12 months post-intervention
Dental clinic staff will use scripts to contact patients 24 and 48 hours before appointments. These scripts will guide staff in confirming the patient will appear for their appointment.
University of Wisconsin - Madison
Madison, Wisconsin, 53705, United States
Todd Molfenter, PhD
University of Wisconsin, Madison
Chris Okunseri, BDS, MSc, MLS, DDPHRCSE
Marquette University
First Submitted
August 22, 2024
First Posted
September 3, 2024
Study Start
April 4, 2025
Effects of EMONO in Children During Dental Care
When contacting patients to schedule an appointment (by phone, email, text, or other methods), dental clinic staff will notify patients of times during which patients can walk-in for a dental visit, if convenient for them; otherwise, a regular appointment will be arranged. Scheduled appointments will continue to be available in addition to the walk-in hours.
Participating clinic site staff will be trained in motivation-enhanced communication techniques using the guide for dental clinic sites and coaching. Topics to be included in the motivation-enhanced communication training are a) to determine what patients hope to gain from their dental care, steps needed to succeed, how the agency and client will work together to attain the goals, and b) to identify patient barriers to attending their visit (e.g., transportation, payment, do not understand need for visit, etc.), and what the agency and patient will do to overcome those barriers. Staff will be instructed to use these techniques with patients at every contact about an upcoming appointment.
Registry-reported names are shown in full. Names without a link have not yet been matched to a Syfrah profile.
Contact the study team to confirm eligibility.
Primary Completion
January 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
Study Completion
January 31, 2029
EstimatedPlanned date reported by the registry; this milestone is not confirmed as achieved.
Last Updated
September 14, 2026
Record last verified: 2026-09
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Source: ClinicalTrials.gov.
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