NHS Staff Digital Wellbeing Via AirEmail
NHS DigiWell
Single Cohort Pilot Study With NHS Staff to Investigate the Impact on Their Ability to Manage Work Email, Improve Email Productivity, and Digital Wellbeing Before and After Use of the AirEmail v1 Digital Tool in Outlook
1 other identifier
interventional
172
1 country
1
Brief Summary
The goal of this "digital health intervention" study is to test a novel email management tool called "AirEmail" (version 1, or v1) for its impact on improving key aspects of healthcare email management. The main questions it aims to answer are:
- What are the effects of technostress in staff employed by the National Health Service (NHS)?
- Can the AirEmail digital tool improve email productivity?
- Can the AirEmail digital tool improve participant digital wellbeing? Participants will use AirEmail for a period of 4 weeks as part of their routine management of healthcare email. This active use period will be preceded and followed by 2 weeks of an "observational mode" in which email use data is collected. Researchers will compare participants in the active study group with participants in the contemporary observational group to see if the volume and patterns of email communications have been affected by external factors or AirEmail use.
Trial Health
Trial Health Score
Automated assessment based on enrollment pace, timeline, and geographic reach
participants targeted
Target at P75+ for not_applicable
Started Jul 2023
Shorter than P25 for not_applicable
1 active site
Health score is calculated from publicly available data and should be used for screening purposes only.
Trial Relationships
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Study Timeline
Key milestones and dates
Study Start
First participant enrolled
July 11, 2023
CompletedFirst Submitted
Initial submission to the registry
July 13, 2023
CompletedFirst Posted
Study publicly available on registry
November 1, 2023
CompletedPrimary Completion
Last participant's last visit for primary outcome
December 11, 2023
CompletedStudy Completion
Last participant's last visit for all outcomes
December 11, 2023
CompletedNovember 1, 2023
October 1, 2023
5 months
July 13, 2023
October 30, 2023
Conditions
Keywords
Outcome Measures
Primary Outcomes (2)
Email productivity
Self-reported email use productivity
10 weeks
Digital wellbeing
Self-reported digital wellbeing
10 weeks
Secondary Outcomes (3)
Volume of email activity
10 weeks
Email use productivity - specific AirEmail features
10 weeks
Digital wellbeing - specific AirEmail features
10 weeks
Other Outcomes (1)
Email curation
10 weeks
Study Arms (2)
Active Study Group
ACTIVE COMPARATORParticipants actively using the AirEmail v1 Digital Tool features.
Contemporary Observational Group
PLACEBO COMPARATORParticipants whose email use data is collected via the AirEmail v1 Digital Tool
Interventions
Participants will initiate the AirEmail v1 Digital Tool. Non-identifiable email use data will be collected.
Participants will watch the "AirEmail Tips and Tricks" training videos ahead of using the AirEmail v1 Digital Tool
Participants will use the AirEmail v1 Digital Tool features as part of their routine email management in NHSmail, the NHS's Microsoft 365 Outlook platform.
Eligibility Criteria
You may qualify if:
- NHS staff employed at a participating NHS organisation with an active NHS IT account, Microsoft 365 access, and routinely using the Microsoft Outlook app on a computer for email management.
- Age ≥ 18 years.
- Able to communicate fluently in English.
- Have been employed in the same NHS trust for at least 3 months prior to study participation and likely remain employed in the same NHS trust for another at least 3 months.
- Contracted to work for ≥0.5 full-time equivalent (FTE).
- Willing to complete study assessments and agree to non-identifiable email usage data being collected for the duration of the study.
- Currently has (or agrees to create prior to joining the study) ≥500 megabytes of available storage in their NHSmail inbox (the usual total storage capacity of which is 4 gigabytes), and agrees not to exceed their NHSmail storage quota for the duration of the trial to ensure NHSmail performance is not adversely affected by the AirEmail Digital Tool processing and the study data collection.
- Willing and able to engage IT support to seek resolution of email related issues as required.
- Meets at least one of the following criteria: a) Receives ≥50 emails a day, or b) sends ≥20 emails a day, or c) spends ≥2 hours in email management on a busy day, in/from their individual inbox, or d) feels dissatisfied with their ability to manage email to an acceptable standard.
- Willing and able to complete study training activities - estimated to require approximately 45 minutes over a period of maximum 2 weeks - and to configure their email and use the AirEmail v1 features as part of their NHS employment for the duration of the study.
You may not qualify if:
- Currently absent from work for a period lasting, or likely to last, ≥4 weeks, or have returned from long-term absence/leave of ≥4 weeks in ≤4 weeks before joining the study.
- Plans to take ≥8 working days of Annual Leave coinciding with study participation.
- Currently participating in another interventional study in the field of digital wellbeing or digital communications.
- Receives high-volume, high-risk patient-related communication. Note: This would apply for staff employed in clinical pathway coordinator roles, or similar, where even an hour of downtime would compromise patient care.
- Has any specific accessibility requirements not catered for by the AirEmail v1 application (for example colour blindness which makes seeing highlighted words in Outlook a problem).
- Relies on using Microsoft Outlook's "categories" feature to manage administrative or clinical workflows.
Contact the study team to confirm eligibility.
Sponsors & Collaborators
Study Sites (1)
Royal Free London NHS Foundation Trust
London, NW3 2QG, United Kingdom
Related Links
MeSH Terms
Conditions
Condition Hierarchy (Ancestors)
Study Officials
- PRINCIPAL INVESTIGATOR
Jay Mehta, Dr
AirEmail Holdings Limited, Royal Free London NHS Foundation Trust
Central Study Contacts
Study Design
- Study Type
- interventional
- Phase
- not applicable
- Allocation
- NON RANDOMIZED
- Masking
- SINGLE
- Who Masked
- INVESTIGATOR
- Masking Details
- Study participants will be enrolled by the NHS Research Coordinator. Participants and their allocation to study groups will not be known to the Sponsor Investigators.
- Purpose
- TREATMENT
- Intervention Model
- PARALLEL
- Sponsor Type
- INDUSTRY
- Responsible Party
- SPONSOR
Study Record Dates
First Submitted
July 13, 2023
First Posted
November 1, 2023
Study Start
July 11, 2023
Primary Completion
December 11, 2023
Study Completion
December 11, 2023
Last Updated
November 1, 2023
Record last verified: 2023-10
Data Sharing
- IPD Sharing
- Will share
- Time Frame
- Data will be available from 2024
- Access Criteria
- Any requests related to ethically approved studies in this field will be considered by the Sponsor.
Study participants provide consent for sharing anonymized data for the purpose of further research in the field of technostress and digital communications.