Understanding COVID-19 Testing Knowledge and Practices Among 2-1-1 Helpline Callers

NCT05812599 | Completed

• 1 other identifier: 3R01CA235773-03S1
• Study Type: interventional
• Target: 298
• Locations: 1 country
• Sites: 1

Brief Summary

The purpose of this study is to identify promising health education strategies and culturally appropriate messages for use by 2-1-1 practitioners to promote coronavirus disease of 2019 (COVID) testing behaviors. Previous study findings and evidence-based health communication and education tactics were integrated to create an interactive learning module that includes four narrative scenarios, illustrations, and accompanying questions and responses that inform the audience about COVID testing guidelines. The study will test the effectiveness of the interactive learning module with 2-1-1 callers (n=300) in Connecticut, North Carolina, and Nebraska. Participants' contact information will be shared with us by 2-1-1 with the participants' given consent. The study team will send the potential participant via text message a link to a survey that includes a screen where they will provide informed consent. Those who provide consent will be randomly assigned to receive one of two surveys. The inclusion of the interactive learning module is what varies across the surveys. An experimental group will receive the learning module with a study team-developed pre- and post-survey, and the control group will receive only the study team-developed pre- and post-survey. The post-survey contains questions regarding information covered in the interactive learning module. It is hypothesized that those who complete the interactive learning module in the experimental group will score better on the post-survey questions when compared to the control group. All participants, regardless of experimental or control condition, will receive an information sheet with the most up-to-date scientific guidelines for COVID testing.

Conditions

Communication; Health Knowledge, Attitudes, Practice

Outcome Measures

Primary Outcomes (1)

• Proportion of participants who answer post-test questions correctly

  The primary objective of this study is to evaluate differences in knowledge regarding COVID testing between 2-1-1 callers randomized to the control vs. experimental group. Participants who do better would answer more items correctly on the COVID prevention knowledge post-test. Assessed using a non-parametric t-test.

  Through survey completion, an average of 10-15 minutes.

Secondary Outcomes (1)

• Number of participants with knowledge gained after exposure to learning module

  Through survey completion, an average of 10-15 minutes.

Study Arms (2)

COVID Test Learning Module

EXPERIMENTAL

In the experimental condition, participants will respond to survey questions (pre-exposure) before being presented with four narrative scenarios, questions, and accompanying messages about COVID testing (exposure), followed by post-test survey questions about COVID testing behaviors (post-exposure).

Other: Educational Module

Control

NO INTERVENTION

In the control condition, participants will respond to survey questions (pre-exposure) and post-test survey questions about COVID testing behaviors (post-exposure) only.

Interventions

Educational Module OTHER

The COVID Test Learning Module will present four multi-part character scenarios that someone might experience when considering testing for COVID-19. Participants will answer questions about the character's behavior. Accurate guidelines will be provided in response to each scenario to educate participants about what to do in nuanced COVID testing decision-making situations.

COVID Test Learning Module

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Individuals who called 211 in Connecticut, Nebraska, or North Carolina on behalf of themselves or their families
• Must be 18 or older
• Must have English language proficiency
• Must be willing to be contacted via text messages or email

You may not qualify if:

• N/A

Sponsors & Collaborators

• Washington University School of Medicine: lead

Study Sites (1)

Washington University in St. Louis

St Louis, Missouri, 63130, United States

Location

MeSH Terms

Conditions

Communication; Behavior

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: SINGLE
• Who Masked: PARTICIPANT
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Principal Investigator

Study Record Dates

• First Submitted: November 29, 2022
• First Posted: April 13, 2023
• Study Start: September 22, 2022
• Primary Completion: January 20, 2023
• Study Completion: January 20, 2023
• Last Updated: April 13, 2023

Record last verified: 2023-04

Locations

US (1)