UCLA Health Patient Health Maintenance Outreach Text Message
1 other identifier
interventional
40,912
1 country
1
Brief Summary
This is a prospective randomized clinical trial evaluating how behaviorally-informed outreach text messages impact patient engagement with primary care. This prospective randomized control trial is being implemented in conjunction with UCLA Health's larger quality improvement initiative (the My Action Plan Quality Improvement Initiative) in order to improve primary care preventive measure completion rates.
Trial Health
Trial Health Score
Automated assessment based on enrollment pace, timeline, and geographic reach
participants targeted
Target at P75+ for not_applicable
Started Mar 2023
1 active site
Health score is calculated from publicly available data and should be used for screening purposes only.
Trial Relationships
Click on a node to explore related trials.
Study Timeline
Key milestones and dates
First Submitted
Initial submission to the registry
March 9, 2023
CompletedStudy Start
First participant enrolled
March 9, 2023
CompletedFirst Posted
Study publicly available on registry
March 31, 2023
CompletedPrimary Completion
Last participant's last visit for primary outcome
April 20, 2024
CompletedStudy Completion
Last participant's last visit for all outcomes
June 30, 2024
CompletedJuly 2, 2025
June 1, 2025
1.1 years
March 9, 2023
June 28, 2025
Conditions
Keywords
Outcome Measures
Primary Outcomes (1)
Opening link within SMS Text message
Percentage of participants across the different arms who click on the link from the outreach message
1 week after getting the outreach text message
Secondary Outcomes (4)
Opening My Action Plan Letter
1 week after getting the outreach text message
Direct scheduling appointment rate
2 weeks after getting the outreach text message
Rate of taking action for one overdue screening/test
2 weeks after getting the outreach text message
Completion rate of one screening/test
6 months after getting the outreach text message
Study Arms (4)
Arm 1: Specific
EXPERIMENTALEligible, randomized participant will receive a brief, specific SMS message informing patients that they should obtain screenings and tests they are due for.
Arm 2: General
EXPERIMENTALEligible, randomized participant will receive a brief, generic SMS message informing patients that they have a health gap to be closed.
Arm 3: Intention-oriented; General
EXPERIMENTALEligible, randomized participant will receive an intention-oriented, generic SMS message informing patients that they have a health gap to be closed and highlighting the importance of doing so.
Arm 4: Action-oriented; General
EXPERIMENTALEligible, randomized participant will receive an action-oriented, generic SMS-message informing patients that they have a health gap to be closed and prompting them to act soon before they forget.
Interventions
The investigators will send randomized participants an SMS message encouraging them to click provided link and close their outstanding, overdue preventive care measures. The provided link will take them to their MyChart login page; after logging in, they would see their personalized My Action Plan Letter detailing their personalized, overdue preventive care measures. Message content will vary based on randomization arm as noted below.
The message will inform patients that the care team has identified tests/screenings that they are due for.
The message will inform patients that the care team has identified a care gap in their record.
The message will point out that even if patients feel healthy, their doctor recommends them to take care of their health gaps.
The message will prompt patients to take care of their health gaps right away before they forget.
Eligibility Criteria
You may qualify if:
- Empaneled to UCLA Health DOM Primary Care
- Has at least one overdue health maintenance measure that the My Action Plan initiative focuses on
- Has an active MyChart status
- Can accept SMS messages from UCLA Health
- Has a March, April, May or June Birthday
You may not qualify if:
- Under the age of 18
- Deceased patients
- Hospice patients
- Has opted out electronic communication (bulk messages, email, and/or text)
- For the final analysis, we will further exclude patients who have scheduled appointments for all screening/tests or completed all screenings/tests prior to the date when they are supposed to receive the text message
Contact the study team to confirm eligibility.
Sponsors & Collaborators
Study Sites (1)
UCLA Health Department of Medicine, Quality Office
Los Angeles, California, 90095, United States
MeSH Terms
Conditions
Condition Hierarchy (Ancestors)
Study Design
- Study Type
- interventional
- Phase
- not applicable
- Allocation
- RANDOMIZED
- Masking
- DOUBLE
- Who Masked
- PARTICIPANT, CARE PROVIDER
- Purpose
- HEALTH SERVICES RESEARCH
- Intervention Model
- PARALLEL
- Sponsor Type
- OTHER
- Responsible Party
- PRINCIPAL INVESTIGATOR
- PI Title
- Clinical Instructor of Medicine
Study Record Dates
First Submitted
March 9, 2023
First Posted
March 31, 2023
Study Start
March 9, 2023
Primary Completion
April 20, 2024
Study Completion
June 30, 2024
Last Updated
July 2, 2025
Record last verified: 2025-06
Data Sharing
- IPD Sharing
- Will not share
We do not plan to make any individual participant data available.