UCLA Health Patient Health Maintenance Text Reminder
1 other identifier
interventional
10,583
1 country
1
Brief Summary
This is a prospective randomized clinical trial evaluating how behaviorally-informed outreach text message reminders impact patient engagement with primary care. This prospective randomized control trial is being implemented in conjunction with UCLA Health's larger quality improvement initiative (the My Action Plan Quality Improvement Initiative) in order to improve primary care preventive measure completion rates.
Trial Health
Trial Health Score
Automated assessment based on enrollment pace, timeline, and geographic reach
participants targeted
Target at P75+ for not_applicable
Started Mar 2023
1 active site
Health score is calculated from publicly available data and should be used for screening purposes only.
Trial Relationships
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Study Timeline
Key milestones and dates
First Submitted
Initial submission to the registry
March 17, 2023
CompletedStudy Start
First participant enrolled
March 23, 2023
CompletedFirst Posted
Study publicly available on registry
March 30, 2023
CompletedPrimary Completion
Last participant's last visit for primary outcome
April 20, 2024
CompletedStudy Completion
Last participant's last visit for all outcomes
June 30, 2024
CompletedJuly 2, 2025
June 1, 2025
1.1 years
March 17, 2023
June 28, 2025
Conditions
Keywords
Outcome Measures
Primary Outcomes (1)
MyChart letter opened
Percentage of participants across the different arms who open their personalized My Action Plan letter on MyChart
1 week after getting the reminder
Secondary Outcomes (4)
Opening link within SMS Text message
1 week after getting the reminder
Direct scheduling appointment rate
Time Frame: 2 weeks after getting the reminder
Rate of taking action for one overdue screening/test
Time Frame: 2 weeks after getting the reminder
Completion rate of one screening/test
Time Frame: 6 months after getting the initial outreach text message
Study Arms (4)
Holdout Condition: No reminder
NO INTERVENTIONEligible, randomized participants will receive no text message reminder.
Control Reminder
EXPERIMENTALEligible, randomized participants will receive a generic text message reminding them to close their outstanding health gap.
Anecdote-based Reminder
EXPERIMENTALEligible, randomized participants will receive a text message reminding them to close their outstanding health gap. This message will contain an anecdote of a patient whose cancer was caught early through similar, recommended preventive screenings.
Call-to-action Reminder
EXPERIMENTALEligible, randomized participants will receive a text message reminding them to close their outstanding health gap. This message will prompt people to take care of the health gap right away before it slips their mind.
Interventions
The investigators will send randomized participants an SMS reminder encouraging them to click the provided link and close their outstanding, overdue preventive care measures. The provided link will take them to their MyChart login page; after logging in, they would see their personalized My Action Plan Letter detailing their personalized, overdue preventive care measures.
The message will contain an anecdote of a patient whose cancer was caught early through similar, recommended preventive screenings.
The message will prompt people to take care of the health gap right away before it slips their mind.
Eligibility Criteria
You may qualify if:
- Empaneled to UCLA Health DOM Primary Care
- Has at least one overdue health maintenance measure that the My Action Plan initiative focuses on
- Has an active MyChart status
- Can accept SMS messages from UCLA Health
- Has not opened the My Action Plan electronic letter within 7 days of initial outreach
- Has a March or April Birthday
You may not qualify if:
- Under the age of 18
- Deceased patients
- Hospice patients
- Has opted out electronic communication (bulk messages, email, and/or text)
- For the final analysis, the investigators will further exclude patients who have scheduled appointments for all screenings/tests or completed all screenings/tests prior to the date when they are supposed to receive the reminder from this trial
Contact the study team to confirm eligibility.
Sponsors & Collaborators
Study Sites (1)
UCLA Health Department of Medicine, Quality Office
Los Angeles, California, 90095, United States
MeSH Terms
Conditions
Condition Hierarchy (Ancestors)
Study Design
- Study Type
- interventional
- Phase
- not applicable
- Allocation
- RANDOMIZED
- Masking
- DOUBLE
- Who Masked
- PARTICIPANT, CARE PROVIDER
- Purpose
- HEALTH SERVICES RESEARCH
- Intervention Model
- PARALLEL
- Sponsor Type
- OTHER
- Responsible Party
- PRINCIPAL INVESTIGATOR
- PI Title
- Clinical Instructor of Medicine
Study Record Dates
First Submitted
March 17, 2023
First Posted
March 30, 2023
Study Start
March 23, 2023
Primary Completion
April 20, 2024
Study Completion
June 30, 2024
Last Updated
July 2, 2025
Record last verified: 2025-06
Data Sharing
- IPD Sharing
- Will not share
We do not plan to make any individual participant data available.