Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

NCT04994691 | Completed Results

• 1 other identifier: 2020-0769-2
• Study Type: interventional
• Target: 945
• Locations: 1 country
• Sites: 1

Brief Summary

Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.

Conditions

Health Care Utilization

Outcome Measures

Primary Outcomes (1)

• Number of Participants Who Completed Well Child Check Visit

  Participants completed well child check visit as determined by presence of a well visit billing code documentation in the electronic health record.

  Within 8 weeks of the date of intervention or the date of randomization for the control group

Secondary Outcomes (2)

• Number of Participants Who Scheduled an Appointment for a Well Child Check Visit.

  Within 8 weeks of the date of intervention or the date of randomization for the control group

• Number of Participants Who Received Their First COVID-19 Vaccination

  Within 8 weeks of the date of the intervention or the date of randomization for the control group

Study Arms (3)

No message

PLACEBO COMPARATOR

No message sent

Other: No Message

Standard message

ACTIVE COMPARATOR

2 MyChart reminders that child is overdue for well child check visit

Other: Standard message

Tailored message

ACTIVE COMPARATOR

2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age

Other: Tailored message

Interventions

No Message OTHER

No messages are sent

No message

Standard message OTHER

2 MyChart reminders that child is overdue for well child check visit

Standard message

Tailored message OTHER

2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age

Tailored message

Eligibility Criteria

• Age: 6 Years - 17 Years
• Sex: all
• Healthy Volunteers: No
• Age Groups: Child (0-17)

You may qualify if:

• age 6-17 years
• has not had a well child check in past 365 days
• no future well child check visit scheduled
• parent preferred language = English or Spanish

You may not qualify if:

• no active MyChart account

Sponsors & Collaborators

• Children's Hospital Medical Center, Cincinnati: lead

Study Sites (1)

Cincinnati Children's Hospital Medical Center

Cincinnati, Ohio, 45229, United States

Location

Related Publications (1)

• Berset AE, Burkhardt MC, Xu Y, Mescher A, Brinkman WB. Effect of Electronic Outreach Using Patient Portal Messages on Well Child Care Visit Completion: A Randomized Clinical Trial. JAMA Netw Open. 2022 Nov 1;5(11):e2242853. doi: 10.1001/jamanetworkopen.2022.42853.

  PMID: 36399342 DERIVED

MeSH Terms

Conditions

Patient Acceptance of Health Care

Interventions

NMT1 protein, S pombe

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior

Results Point of Contact

• Title: Dr. William B. Brinkman
• Organization: Cincinnati Children's

bill.brinkman@cchmc.org

513-636-2576

Study Officials

• William Brinkman, MD

  Cincinnati Children's

  PRINCIPAL INVESTIGATOR

Publication Agreements

• PI is Sponsor Employee: Yes

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: TRIPLE
• Who Masked: PARTICIPANT, CARE PROVIDER, OUTCOMES ASSESSOR
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: July 29, 2021
• First Posted: August 6, 2021
• Study Start: July 30, 2021
• Primary Completion: October 7, 2021
• Study Completion: February 28, 2022
• Last Updated: August 28, 2024
• Results First Posted: August 28, 2024

Record last verified: 2024-08

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)