Patient Satisfaction With Postoperative Communication Modality

NCT04338425 | Completed DMC

• 1 other identifier: 18-01489
• Study Type: interventional
• Target: 295
• Locations: 1 country
• Sites: 1

Brief Summary

Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.

Conditions

Surgery

Outcome Measures

Primary Outcomes (1)

• Percent of participants' satisfaction with surgeon

  The first self reported survey is designed specifically for this study to assess participants' satisfaction with their experience and postoperative communication.

  post operative office visit (1 week after surgery)

Secondary Outcomes (1)

• Percent of participants' satisfaction with hospital experience

  post operative office visit (1 week after surgery)

Study Arms (3)

No Communication group

NO INTERVENTION

Participants will not communicate with their surgeons until the post operative office visit.

Voice call group

ACTIVE COMPARATOR

Participants will receive voice call from the surgeon after being discharged and before their post operative office visit.

Behavioral: Voice call

Video call group

ACTIVE COMPARATOR

Participants will receive video call from surgeon after being discharged and before their post operative office visit

Behavioral: Video call

Interventions

Voice call BEHAVIORAL

Attending surgeons will contact with their patients on the day of surgery after discharge via voice call.

Voice call group

Video call BEHAVIORAL

Attending surgeons will contact with their patients on the day of surgery after discharge via video call (video conferencing application such as FaceTime or Skype)

Video call group

Eligibility Criteria

• Age: 18 Years+
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• undergoing surgery at the NYU Langone Orthopedic Center

You may not qualify if:

• Under the age of 18 years old

Sponsors & Collaborators

• NYU Langone Health: lead

Study Sites (1)

NYU Langone Health

New York, New York, 10016, United States

Location

Study Officials

• Eric Strauss, MD

  NYU Langone Health

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: OTHER
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: April 6, 2020
• First Posted: April 8, 2020
• Study Start: December 1, 2018
• Primary Completion: June 30, 2019
• Study Completion: July 20, 2019
• Last Updated: April 10, 2020

Record last verified: 2020-04

Data Sharing

• IPD Sharing: Will share
• Shared Documents: STUDY PROTOCOL, SAP
• Time Frame: Beginning 9 months and ending 36 months following article publication or as required by a condition of awards and agreements supporting the research.
• Access Criteria: The investigator who proposed to use the data and upon reasonable request. Requests should be directed to matthew.kingery@nyulangone.org. To gain access, data requestors will need to sign a data access agreement.

Locations

US (1)