Timely Nudge About Lab Results to Increase myGeisinger Uptake

NCT04333199 | Completed Results

• 1 other identifier: 2020-0316
• Study Type: interventional
• Target: 5,012
• Locations: 1 country
• Sites: 1

Brief Summary

The purpose of the current study is to test whether sending email communications in a timely manner - when patients have laboratory results available to view on the myGeisinger patient portal - increases enrollment in the portal.

Conditions

Telehealth; Health Behavior

Keywords

Behavioral Economics; Patient Portal

Outcome Measures

Primary Outcomes (1)

• Enrollment - Timely Email (Combined Email Arms) vs. no Intervention

  Patient enrolled in myGeisinger (yes / no)

  1 week post-intervention

Secondary Outcomes (5)

• Enrollment - Email Including a "Get Started" Button vs. a "View Results" Button

  1 week post-intervention

• Email Opened - Email Including a "Get Started" Button vs. a "View Results" Button

  1 week post-intervention

• Link Clicked - Email Including a "Get Started" Button vs. a "View Results" Button

  1 week post-intervention

• Unsubscribed - Email Including a "Get Started" Button vs. a "View Results" Button

  1 month post-intervention

• Enrollment - Timely Email (Combined Email Arms) vs. no Intervention

  1 month post-intervention

Study Arms (3)

Control

NO INTERVENTION

Patients do not receive an email

Timely nudge - view results

EXPERIMENTAL

Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "View My Lab Results" button, which encourages them to click as a pre-commitment step that then brings them to the myGeisinger sign-up page.

Behavioral: Timely; Behavioral: Foot-in-the-door

Timely nudge - get started

EXPERIMENTAL

Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "Get Started With myGeisinger" button that is transparent about the next step in the process, before the patient can view test results.

Behavioral: Timely; Behavioral: Transparency

Interventions

Timely BEHAVIORAL

Email

Timely nudge - get started; Timely nudge - view results

Transparency BEHAVIORAL

Email

Timely nudge - get started

Foot-in-the-door BEHAVIORAL

Email

Timely nudge - view results

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Geisinger patient for whom a lab was ordered within 30 days prior to email date
• Patient's lab test result released day before email date

You may not qualify if:

• Patient already enrolled in myGeisinger
• Patient has already declined myGeisinger

Sponsors & Collaborators

• Geisinger Clinic: lead

Study Sites (1)

Geisinger

Danville, Pennsylvania, 17822, United States

Location

MeSH Terms

Conditions

Health Behavior

Interventions

Price Transparency

Condition Hierarchy (Ancestors)

Behavior

Intervention Hierarchy (Ancestors)

Health Care Costs; Costs and Cost Analysis; Economics; Health Care Economics and Organizations; Hospital Charges; Fees and Charges

Limitations and Caveats

For this study, we only received data about engagement with the email and enrollment in the patient portal. Demographic information such as age, sex, or gender were not collected. Note that for some patients, enrollment data could not be extracted from Geisinger's electronic health records; these patients were excluded from analyses.

Results Point of Contact

• Title: Amir Goren, PhD
• Organization: Geisinger Clinic

agoren@geisinger.edu

5702144395

Study Officials

• Amir Goren, PhD

  Geisinger Clinic

  PRINCIPAL INVESTIGATOR

Publication Agreements

• PI is Sponsor Employee: Yes

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: SINGLE
• Who Masked: PARTICIPANT
• Masking Details: Participants (i.e., patients) will not be informed specifically of their assignment to different arms throughout the study.
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Program Director, Behavioral Insights Team

Model Details: Every day within the designated study period, an email will be sent to patients who 1) fulfill inclusion criteria, 2) have been randomized to one of the email conditions (rather than the control group), and 3) have not already been randomized to a study condition on a previous day (i.e. no patient will be emailed for this study twice).

Study Record Dates

• First Submitted: April 1, 2020
• First Posted: April 3, 2020
• Study Start: May 18, 2020
• Primary Completion: June 8, 2020
• Study Completion: July 1, 2020
• Last Updated: June 11, 2021
• Results First Posted: May 3, 2021

Record last verified: 2021-05

Data Sharing

• IPD Sharing: Will share
• Shared Documents: ANALYTIC CODE
• Time Frame: The data will become available after publication of study results in a scientific journal and will be available as long as the Open Science Framework hosts the data.
• Access Criteria: The data on the Open Science Framework will be open to anyone requesting that information.

Locations

US (1)