Assessment of Patient Satisfaction of Quality of Health Care Service and Treatment

NCT04048473 | Completed

• 1 other identifier: Assessment of Patient Satisfa
• Study Type: observational
• Target: 259
• Locations: 1 country
• Sites: 1

Brief Summary

Patient satisfaction has become an important issue in the health services evaluation. It is equally important to medical results and economical costs of the provided services. Cancer is a common health problem frequently associated with pain that deserves patient satisfaction services. Assessment of patients' satisfaction in this sector of diseases is a cornerstone for optimum pain management. Recently, patient satisfaction is defined as personal evaluation of the experienced care, denoting both patient characteristics and care realities. There are many questionnaires to assess patient satisfaction for health care service and treatment. For health service assessment, Patient Satisfaction Questionnaire Short Form (PSQ-18) is a commonly used one with high reliability. It includes seven dimensions of patient satisfaction which are general satisfaction, interpersonal manner, communication, technical quality, time spent with doctor, financial aspects, and accessibility and convenience. With regard to patient satisfaction about the provided treatment, Pain Treatment Satisfaction Scale (PTSS) is routinely applied. It is well known that any health care system needs continuous evaluation both by the care givers and patients in order to improve the quality of service. Of course, it is a continuous process with much variability. There are many studies about patient satisfaction in cancer patients., however this study is the first in Delta region, Egypt. From this point, the aim of this study is to evaluate the quality offered by health care services and the treatment satisfaction among cancer patients attending the outpatient pain management clinics, Mansoura, Egypt in two university centers.

Conditions

Satisfaction, Patient

Outcome Measures

Primary Outcomes (2)

• The Pain Treatment Satisfaction Scale (PTSS)

  (ranging from 0 = dissatisfied to 100 = satisfied)It includes thirty nine items grouped into five dimensions; satisfaction with current pain medication in two subscales: medication characteristics (3 items) and efficacy (3 items); side effects of medication (12 items); impact of current pain medication (8 items); medical care (8 items) and information about pain and its treatment (5 items).

  during the 1 day visit

• Patient Satisfaction Questionnaire Short Form (PSQ-18).

  (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). It contains seven domains; general satisfaction (questions (Q) 3 \&17), technical quality(Q 2,4,6 \&14), interpersonal manner (Q 10\& 11), communication (Q 1 \& 13), financial aspects (Q 5\&7), time spent with the doctor (Q12\&15) and accessibility and convenience (Q 8,9,16 \&18)

  during the 1 day visit

Secondary Outcomes (1)

• Pain intensity in the present, average and the worst pain using Numerical Rating Scale (NRS)

  during the 1 day visit

Study Arms (2)

MUH (Mansoura University Hospital)

enrolled 127 patients in outpatient pain clinic The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). Also the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) was evaluated (ranging from 0 = dissatisfied to 100 = satisfied)

Ocmu (Oncology center Mansoura University)

enrolled132 patients in outpatient pain clinic The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5).Also the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) was evaluated (ranging from 0 = dissatisfied to 100 = satisfied)

Eligibility Criteria

• Age: 18 Years - 80 Years
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Probability Sample

Study Population

Two hundred fifty nine patients received medical care with chronic cancer pain aged 18 years or older that are oriented, alert, speak and read Arabic, having no communication problems or physical conditions that will prevent the completion of the interview were included in this study.

You may qualify if:

• patients received medical care with chronic cancer pain
• aged 18 years or older
• oriented, alert,
• speak
• read Arabic,
• having no communication problems
• having nophysical conditions that will prevent the completion of the interview

You may not qualify if:

• Patients do not speak
• Patients do notread Arabic,
• are unable to complete the study questionnaires

Sponsors & Collaborators

• Mansoura University: lead

Study Sites (1)

Nevert Adel Abdel Ghaffar

Al Mansurah, Egypt

Location

MeSH Terms

Conditions

Patient Satisfaction

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior

Study Design

• Study Type: observational
• Observational Model: OTHER
• Time Perspective: CROSS SECTIONAL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: lecturer, Department of Anaesthesia, Intensive Care and pain management, Faculty of Medicine

Study Record Dates

• First Submitted: August 6, 2019
• First Posted: August 7, 2019
• Study Start: April 9, 2019
• Primary Completion: August 1, 2019
• Study Completion: August 5, 2019
• Last Updated: August 8, 2019

Record last verified: 2019-08

Locations

EG (1)