Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial

NCT03470194 | Completed Results

• 1 other identifier: H00013745
• Study Type: interventional
• Target: 106
• Locations: 1 country
• Sites: 1

Brief Summary

The aim of the study is to determine if In-person interpreters increases patient satisfaction of URGYN office visits compared to the use of phone interpreter services for Limited English Proficient (LEP) patients

Conditions

Pelvic Floor Disorders

Keywords

Quality Care; Access to health care; Interpretation services

Outcome Measures

Primary Outcomes (1)

• Patient Satisfaction

  Patient satisfaction will be measured by a 14 - item questionnaire. The questionnaire was created, validated, and used in a previous study from the field of Emergency medicine. There are 3 subscales assessing patient satisfaction with interpreter, nursing, and physician. Satisfaction with interpreters was calculated using the summation index of 4 items. Satisfaction with physician and nursing communication was measure by a summated index of 5 items that measure increasing level of satisfaction with a likert scale. Answers ranged from 1 to 4 where 4 equaled "strongly agree" and 1 equaled "strongly disagree". All items were weighted on a 100 point scale to facilitate interpretation of the means. A lower score means less satisfaction/greater dissatisfaction and a higher score indicates more satisfaction/less dissatisfaction.

  Immediately assessed after office visit

Study Arms (2)

Interpretation Modality: In person

ACTIVE COMPARATOR

Participants assigned to this group will use an in person interpreter for the duration of the UROGYN office visit

Other: Interpretation Modality: In Person

Interpretation Modality: Telephonic

ACTIVE COMPARATOR

Participants assigned to this group will use a phone interpreter for the duration of the UROGYN office visit

Other: Interpretation Modality: Telephonic

Interventions

Interpretation Modality: In Person OTHER

Use of In-Person interpretation support for LEP participant during clinical appointment

Interpretation Modality: In person

Interpretation Modality: Telephonic OTHER

Use of telephonic interpretation support for LEP participant during clinical appointment

Interpretation Modality: Telephonic

Eligibility Criteria

• Age: 18 Years+
• Gender Eligibility Details: female
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• LEP speaking Spanish and Portuguese female patients presenting to the U Mass UROGYN clinic with or without Ad-hoc interpreters
• Spanish and Portuguese speaking female patients with LEP presenting to the U Mass UROGYN clinic for an office visit of any type

You may not qualify if:

• Unable to provide consent
• Under 18 years of age
• Pregnant women
• Prisoners
• LEP subjects who decline interpreter services
• Non -Spanish or Non - Portuguese speaking subjects
• Patients with cognitive impairment
• Visually or hearing impaired patients
• Patients not requiring a follow up appointment

Sponsors & Collaborators

• University of Massachusetts, Worcester: lead

Study Sites (1)

U Mass Memorial Hospital

Worcester, Massachusetts, 01605, United States

Location

Related Publications (1)

• Taylor DL, Sierra T, Maheshwari D, Hall C, Leung K, Flynn M. Satisfaction With Telephone Versus In-Person Interpretation Services in Limited English-Proficient Urogynecology Patients: A Randomized Controlled Trial. Female Pelvic Med Reconstr Surg. 2021 Jun 1;27(6):388-392. doi: 10.1097/SPV.0000000000000880.

  PMID: 32649326 DERIVED

MeSH Terms

Conditions

Pelvic Floor Disorders

Condition Hierarchy (Ancestors)

Female Urogenital Diseases; Female Urogenital Diseases and Pregnancy Complications; Urogenital Diseases; Pregnancy Complications; Male Urogenital Diseases

Results Point of Contact

• Title: Dr Danielle Taylor
• Organization: U Mass Memorial

danielle.taylor@umassmemorial.org

508-334-9840

Study Officials

• Michael Flynn, MD

  UMass Worcester

  PRINCIPAL INVESTIGATOR

Publication Agreements

• PI is Sponsor Employee: Yes
• Restrictive Agreement: No

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: December 22, 2017
• First Posted: March 19, 2018
• Study Start: December 15, 2017
• Primary Completion: June 10, 2019
• Study Completion: June 15, 2019
• Last Updated: April 5, 2021
• Results First Posted: April 5, 2021

Record last verified: 2021-03

Locations

US (1)