NCT02740348

Brief Summary

The purpose of this trial is to determine whether setting up a follow-up appointment for patients who received treatment and were discharged from the emergency department increases their compliance with the follow-up appointment. We are enrolling patients who need a follow-up visit, have health insurance but report do not have a primary care doctor. Patients are randomized to one of three treatment groups: (1) assistance setting up a follow-up appointment by a research assistant using ZocDoc; (2) ZocDoc information given to the subject to set up follow-up appointment by him/herself; or (3) usual discharge instructions by ED staff. Subjects are phoned approximately 2 weeks after the ED visit and asked whether they completed a follow-up visit, satisfaction with their ED visit, satisfaction with their follow-up visit, and additional ED treatment and recovery.

Trial Health

87
On Track

Trial Health Score

Automated assessment based on enrollment pace, timeline, and geographic reach

Enrollment
220

participants targeted

Target at P75+ for not_applicable

Timeline
Completed

Started Nov 2015

Geographic Reach
1 country

1 active site

Status
completed

Health score is calculated from publicly available data and should be used for screening purposes only.

Trial Relationships

Click on a node to explore related trials.

Study Timeline

Key milestones and dates

Study Start

First participant enrolled

November 1, 2015

Completed
5 months until next milestone

First Submitted

Initial submission to the registry

April 13, 2016

Completed
2 days until next milestone

First Posted

Study publicly available on registry

April 15, 2016

Completed
1.1 years until next milestone

Primary Completion

Last participant's last visit for primary outcome

June 1, 2017

Completed
2 months until next milestone

Study Completion

Last participant's last visit for all outcomes

July 31, 2017

Completed
Last Updated

August 8, 2017

Status Verified

August 1, 2017

Enrollment Period

1.6 years

First QC Date

April 13, 2016

Last Update Submit

August 4, 2017

Conditions

Conditions Influencing Health Status

Outcome Measures

Primary Outcomes (1)

  • Self-reported follow-up visit

    patient-reported follow-up visit with a primary care doctor

    2-4 weeks after the index ED visit

Secondary Outcomes (4)

  • Satisfaction with the ED visit

    Measured 2 weeks after the index ED visit

  • Satisfaction with the primary care visit

    2-4 weeks after the index ED visit

  • Recovery from health problem

    2-4 weeks after the index ED visit

  • Additional ED visit(s)

    2-4 weeks after the index ED visit

Study Arms (3)

ZocDoc Assistance

EXPERIMENTAL

Research assistant sets up follow-up appointment for subject using ZocDoc.

Behavioral: ZocDoc Assistance

ZocDoc Information

ACTIVE COMPARATOR

Research assistance provides subject with written information about ZocDoc.

Behavioral: ZocDoc Information

Usual Care

NO INTERVENTION

ED staff gives written and verbal discharge instructions to subject.

Interventions

ZocDoc AssistanceBEHAVIORAL

Research assistant sets up a follow-up appointment for a subject with a primary care doctor using ZocDoc

ZocDoc Assistance
ZocDoc InformationBEHAVIORAL

Providing ZocDoc information to subjects so that they can make a follow-up appointment with a primary care doctor themselves

ZocDoc Information

Eligibility Criteria

Age18 Years - 100 Years
Sexall
Healthy VolunteersNo
Age GroupsAdult (18-64), Older Adult (65+)

Contact the study team to confirm eligibility.

Sponsors & Collaborators

Study Sites (1)

George Washington University Hospital

Washington D.C., District of Columbia, 20037, United States

Location

Related Publications (2)

  • Doran KM, Colucci AC, Hessler RA, Ngai CK, Williams ND, Wallach AB, Tanner M, Allen MH, Goldfrank LR, Wall SP. An intervention connecting low-acuity emergency department patients with primary care: effect on future primary care linkage. Ann Emerg Med. 2013 Mar;61(3):312-321.e7. doi: 10.1016/j.annemergmed.2012.10.021. Epub 2012 Dec 20.

    PMID: 23261312BACKGROUND

  • Chan TC, Killeen JP, Castillo EM, Vilke GM, Guss DA, Feinberg R, Friedman L. Impact of an internet-based emergency department appointment system to access primary care at safety net community clinics. Ann Emerg Med. 2009 Aug;54(2):279-84. doi: 10.1016/j.annemergmed.2008.10.030. Epub 2008 Dec 13.

    PMID: 19070939BACKGROUND

Study Officials

  • Tina Choudri, MD

    George Washington University

    PRINCIPAL INVESTIGATOR

Study Design

Study Type
interventional
Phase
not applicable
Allocation
RANDOMIZED
Masking
DOUBLE
Who Masked
INVESTIGATOR, OUTCOMES ASSESSOR
Purpose
HEALTH SERVICES RESEARCH
Intervention Model
PARALLEL
Sponsor Type
OTHER
Responsible Party
PRINCIPAL INVESTIGATOR
PI Title
Associate Professor

Study Record Dates

First Submitted

April 13, 2016

First Posted

April 15, 2016

Study Start

November 1, 2015

Primary Completion

June 1, 2017

Study Completion

July 31, 2017

Last Updated

August 8, 2017

Record last verified: 2017-08

Locations

US(1)