Patient Survey as a Tool to Quality Assurance and Quality Improvement

NCT02413775 | Completed

• 1 other identifier: QM-Patient survey
• Study Type: observational
• Target: 821
• Locations: 1 country
• Sites: 1

Brief Summary

One goal of the investigators of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic. The project aims to quality assurance and quality improvement of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin .

Conditions

Patient Satisfaction

Outcome Measures

Primary Outcomes (1)

• Patient satisfaction

  Patient satisfaction with the care provided by the staff of the Department of Operative Anesthesiology and Intensive Care Medicine CCM/CVK; Measurement of satisfaction: Yes/No/Partly

  Time during hospital stay, an average of 2 weeks

Secondary Outcomes (33)

• Waiting time in the premedication visit

  Time in the outpatient clinic of anesthesia, an average of 1 hour

• Friendliness of the staff during the premedication visit

  Time in the outpatient clinic of anesthesia, an average of 1 hour

• Information provided during the premedication visit by the anesthetist

  Time in the outpatient clinic of anesthesia, an average of 1 hour

• Response to questions during the premedication visit

  Time in the outpatient clinic of anesthesia, an average of 1 hour

• Fear reduction during the premedication visit

  Time in the outpatient clinic of anesthesia, an average of 1 hour

Other Outcomes (1)

• Postoperative stay

  Time during hospital stay, an average of 2 weeks

Eligibility Criteria

• Age: 1 Year+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Child (0-17), Adult (18-64), Older Adult (65+)
• Sampling Method: Probability Sample

Study Population

All Patients who underwent a procedure in anesthesia

You may qualify if:

• male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey
• aged \>= 1 years

You may not qualify if:

• unconscious patients,
• refusal by patient / parents

Sponsors & Collaborators

• Charite University, Berlin, Germany: lead

Study Sites (1)

Department of Anesthesiology and Intensive Care Medicine CCM and CVK, Charité - University Medicine Berlin

Berlin, 13353, Germany

Location

MeSH Terms

Conditions

Patient Satisfaction

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior

Study Officials

• Claudia Spies, MD, Prof.

  Charite University, Berlin, Germany

  STUDY DIRECTOR

Study Design

• Study Type: observational
• Observational Model: COHORT
• Time Perspective: PROSPECTIVE
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Clinic Director of the Department of Anesthesiology and Operative Intensive Care Medicine, CCM/CVK

Study Record Dates

• First Submitted: March 31, 2015
• First Posted: April 10, 2015
• Study Start: April 1, 2015
• Primary Completion: September 1, 2021
• Study Completion: September 1, 2021
• Last Updated: January 17, 2024

Record last verified: 2024-01

Locations

DE (1)