Improving Follow-Up Adherence in a Primary Eye Care Setting

NCT02001129 | Completed

• 1 other identifier: WEF 14-040
• Study Type: interventional
• Target: 100
• Locations: 1 country
• Sites: 1

Brief Summary

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

Conditions

Eye Diseases

Keywords

Eye care adherence; health care utilization

Outcome Measures

Primary Outcomes (1)

• Appointment Adherence

  A research assistant examines the Electronic Medical Records (EMR) system to assess recommended appointment adherence.

  3 months

Secondary Outcomes (1)

• Scheduling Appointment

  1 month

Study Arms (3)

Automated Telephone System

EXPERIMENTAL

In addition to a standardized reminder letter, participants also received a telephone call from an automated system to remind them of a recommended follow-up appointment.

Behavioral: Personalized Telephone Call; Behavioral: Usual Care

Personalized Telephone Call

EXPERIMENTAL

In addition to the usual care letter, a staff member called participants one month prior of recommended follow-up appointment. During this call, participants were given the option to schedule an appointment.

Behavioral: Automated Telephone System; Behavioral: Usual Care

Usual Care

ACTIVE COMPARATOR

Participants randomized to this arm receive a "usual care" letter which is a standard reminder letter from the primary eye care office. This is usual practice in many primary eye care facilities.

Behavioral: Usual Care

Interventions

Automated Telephone System BEHAVIORAL

Participants receive automated reminder phone calls.

Also known as: Patient appointment message 2000

Personalized Telephone Call

Personalized Telephone Call BEHAVIORAL

Participants receive reminder phone calls by study staff.

Also known as: Study staff phone call

Automated Telephone System

Usual Care BEHAVIORAL

Participants receive a standard reminder letter in the mail.

Also known as: Reminder letter sent in the mail.

Automated Telephone System; Personalized Telephone Call; Usual Care

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Age: Over 18 years
• Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013.
• Access to a telephone

You may not qualify if:

• Does not speak English

Sponsors & Collaborators

• Wills Eye: lead

Study Sites (1)

Wills Eye Hospital

Philadelphia, Pennsylvania, 19107, United States

Location

Related Publications (1)

• Callinan CE, Kenney B, Hark LA, Murchison AP, Dai Y, Leiby BE, Mayro EL, Bilson J, Haller JA. Improving Follow-Up Adherence in a Primary Eye Care Setting. Am J Med Qual. 2017 Jan/Feb;32(1):73-79. doi: 10.1177/1062860615616860. Epub 2016 Jul 10.

  PMID: 26656245 BACKGROUND

MeSH Terms

Conditions

Eye Diseases; Patient Acceptance of Health Care

Condition Hierarchy (Ancestors)

Treatment Adherence and Compliance; Health Behavior; Behavior

Study Officials

• Lisa Hark, PhD

  Wills Eye

  STUDY DIRECTOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: FACTORIAL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Ophthalmologist-in-Chief

Study Record Dates

• First Submitted: November 26, 2013
• First Posted: December 4, 2013
• Study Start: August 1, 2013
• Primary Completion: February 1, 2014
• Study Completion: August 1, 2014
• Last Updated: November 29, 2016

Record last verified: 2016-11

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)