Improving Patient Satisfaction Improving Patient Satisfaction

NCT01263639 | Completed Results DMC

• 2 other identifiers: Patient SatisfactionClinical Trial
• Study Type: interventional
• Target: 228
• Locations: 1 country
• Sites: 1

Brief Summary

Objectives: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon. Design: Prospective quality improvement initiative using a randomized intervention. Setting: Level 1 academic trauma center. Patients/Participants: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group. Intervention: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests. Main Outcome Measures: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon.

Conditions

Satisfaction; Trauma

Keywords

patient satisfaction; patient-physician relationship; orthopaedic trauma

Outcome Measures

Primary Outcomes (1)

• Patient Satisfaction as Measured by Giving an "Excellent" Score on a 5-point Rating

  Within 2 weeks of discharge from the hospital, but before the patient's first clinic visit, each group will be called by the Professional Resource Group as part of regular quality improvement by the Vanderbilt Medical Center Department of Strategic Development. The patients will be asked a series of questions aimed at determining overall patient satisfaction based on interactions with the attending orthopaedic trauma surgeon.

  within 2 weeks of discharge and before first clinic appointment

Study Arms (2)

Intervention Group, biosketch card

EXPERIMENTAL

The investigators aim to improve the patient-physician relationship and improve patient satisfaction by providing a biosketch card of the attending orthopaedic trauma surgeon to the patient. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.

Other: Orthopaedic Attending Biosketch Card

Control group, standard care

ACTIVE COMPARATOR

The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The control group will receive the usual/standard care as provided to all orthopaedic trauma admission patients without receiving a biosketch card.

Other: Standard of care - No biosketch card

Interventions

Orthopaedic Attending Biosketch Card OTHER

The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.

Intervention Group, biosketch card

Standard of care - No biosketch card OTHER

Standard of care

Control group, standard care

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Age 18-100 year old patients
• English speaking
• Admitted to the orthopaedic trauma surgery service
• Isolated orthopaedic injury requiring orthopaedic surgery on the same admission

You may not qualify if:

• \<18 years old
• traumatic brain injury
• Admission greater than 7 days
• patients with prior orthopaedic trauma injuries treated at Vanderbilt University Medical Center (VUMC)
• patients with prior patient patient-physician relationship with orthopaedic trauma attending
• visually impaired patients
• intubated/sedated patients
• intoxicated patients

Sponsors & Collaborators

• Vanderbilt University: lead

Study Sites (1)

Vanderiblt University Medical Center

Nashville, Tennessee, 37212, United States

Location

Related Publications (1)

• Morris BJ, Richards JE, Archer KR, Lasater M, Rabalais D, Sethi MK, Jahangir AA. Improving patient satisfaction in the orthopaedic trauma population. J Orthop Trauma. 2014 Apr;28(4):e80-4. doi: 10.1097/01.bot.0000435604.75873.ba.

  PMID: 24158181 RESULT

MeSH Terms

Conditions

Personal Satisfaction; Wounds and Injuries; Patient Satisfaction

Condition Hierarchy (Ancestors)

Behavior; Treatment Adherence and Compliance; Health Behavior

Limitations and Caveats

No adverse events. Limitations included poor patient follow-up due to poor patient participation with telephone call surveys.

Results Point of Contact

• Title: Dr. Brent J. Morris Orthopaedic Resident
• Organization: Vanderbilt Medical Center

brent.j.morris@vanderbilt.edu

615-835-0699

Study Officials

• Brent J Morris, MD

  Vanderbilt University

  PRINCIPAL INVESTIGATOR

Publication Agreements

• PI is Sponsor Employee: Yes
• Restrictive Agreement: No

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: TRIPLE
• Who Masked: PARTICIPANT, INVESTIGATOR, OUTCOMES ASSESSOR
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Orthopaedic Resident

Study Record Dates

• First Submitted: December 16, 2010
• First Posted: December 21, 2010
• Study Start: January 1, 2011
• Primary Completion: December 1, 2011
• Study Completion: January 1, 2012
• Last Updated: July 28, 2014
• Results First Posted: July 28, 2014

Record last verified: 2014-06

Locations

US (1)