Using Multimedia Patient Feedback to Reduce Disparities in VA Healthcare
1 other identifier
interventional
369
1 country
2
Brief Summary
The proposed research will provide important insight into two serious problems for veterans' healthcare: 1) mixed effectiveness of communication improvement interventions in the VA to date, and 2) persistence of racial/ethnic disparities in VA healthcare.
Trial Health
Trial Health Score
Automated assessment based on enrollment pace, timeline, and geographic reach
participants targeted
Target at P75+ for not_applicable
Started Dec 2009
Longer than P75 for not_applicable
2 active sites
Health score is calculated from publicly available data and should be used for screening purposes only.
Trial Relationships
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Study Timeline
Key milestones and dates
First Submitted
Initial submission to the registry
June 3, 2009
CompletedFirst Posted
Study publicly available on registry
June 5, 2009
CompletedStudy Start
First participant enrolled
December 1, 2009
CompletedPrimary Completion
Last participant's last visit for primary outcome
February 1, 2013
CompletedStudy Completion
Last participant's last visit for all outcomes
March 1, 2013
CompletedResults Posted
Study results publicly available
March 9, 2015
CompletedApril 27, 2015
April 1, 2015
3.2 years
June 3, 2009
February 3, 2015
April 6, 2015
Conditions
Outcome Measures
Primary Outcomes (1)
Change in Provider Use of Best Acts From Baseline to Post-Intervention
Mean per-patient use of "best acts" learned during provider communication skills intervention, post-intervention minus baseline.
Baseline, 18 months
Study Arms (1)
Provider Communication Skills Training
OTHERProvider clinical communication training intervention
Interventions
Consists of 4 separate 1-hour sessions, 1 per "best act," in which physicians view 3 video-recorded performances of each act performed by trained actors of varied race/ethnicity.
Eligibility Criteria
You may qualify if:
- Any patient included in the regular panel of a participating physician at either study site who is a returning patient for that physician. Since 2 of the patient perceptual measures included require the pre-existence of a relationship with a specific physician, we will only enroll patients who have been seen by their physician before.
You may not qualify if:
- Physical disabilities that prohibit unassisted participation in research protocol:
- legal blindness
- dementia
- severe post-traumatic stress disorder
- schizophrenic disorder
- Alzheimer's disease
- bipolar disorder
- and severe anxiety and/or mood disorders (must be documented in patient's medical record or attested to by patient, physician or charge nurse).
- Also, no patients new to VA primary care or to a given participating physician will be enrolled.
Contact the study team to confirm eligibility.
Sponsors & Collaborators
Study Sites (2)
Southeast Louisiana Veterans Health Care System, New Orleans, LA
New Orleans, Louisiana, 70112, United States
Michael E. DeBakey VA Medical Center, Houston, TX
Houston, Texas, 77030, United States
Results Point of Contact
- Title
- P. Adam Kelly, PhD, MBA
- Organization
- Southeast Louisiana Veterans Health Care System
Study Officials
- PRINCIPAL INVESTIGATOR
P. Adam Kelly, PhD MBA BS
Southeast Louisiana Veterans Health Care System, New Orleans, LA
Publication Agreements
- PI is Sponsor Employee
- Yes
Study Design
- Study Type
- interventional
- Phase
- not applicable
- Allocation
- NON RANDOMIZED
- Masking
- NONE
- Purpose
- HEALTH SERVICES RESEARCH
- Intervention Model
- SINGLE GROUP
- Sponsor Type
- FED
- Responsible Party
- SPONSOR
Study Record Dates
First Submitted
June 3, 2009
First Posted
June 5, 2009
Study Start
December 1, 2009
Primary Completion
February 1, 2013
Study Completion
March 1, 2013
Last Updated
April 27, 2015
Results First Posted
March 9, 2015
Record last verified: 2015-04