Preoperative Outreach to Improve Surgical Attendance

NCT07644819 | Not Yet Recruiting

• 1 other identifier: 26-46897
• Study Type: interventional
• Target: 68
• Locations: 1 country
• Sites: 1

Brief Summary

This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.

Conditions

Urology

Outcome Measures

Primary Outcomes (1)

• Procedure No-Show Rate

  Whether the participant attended their scheduled urologic procedure

  From enrollment until the scheduled procedure date (up to 8 weeks)

Secondary Outcomes (1)

• Procedure Rescheduling Rate

  From enrollment until the scheduled procedure date (up to 8 weeks)

Study Arms (2)

Enhanced Preoperative Outreach

EXPERIMENTAL

Participants receive standard care plus reminder phone calls at 7 days, 3 days, 1 day, and the day of the procedure, text messaging access, assessment of barriers to attendance, and referral to social work when appropriate.

Behavioral: Preoperative Outreach

Standard Care

NO INTERVENTION

Participants receive standard preoperative care, including procedure scheduling, preoperative anesthesia evaluation, and routine surgery center reminder calls.

Interventions

Preoperative Outreach BEHAVIORAL

Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.

Enhanced Preoperative Outreach

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Adults aged 18 years or older
• Identified as high risk for no-show by the study predictive model
• Scheduled to undergo a urologic procedure at UCSF/UCSF affiliated sites

You may not qualify if:

• Younger than 18 years of age
• Not scheduled for a urologic procedure

Sponsors & Collaborators

• University of California, San Francisco: lead

Study Sites (1)

University of California, San Francisco

San Francisco, California, 94143, United States

Location

Related Publications (6)

• Wongtangman K, Azimaraghi O, Freda J, Ganz-Lord F, Shamamian P, Bastien A, Mirhaji P, Himes CP, Rupp S, Green-Lorenzen S, Smith RV, Medrano EM, Anand P, Rego S, Velji S, Eikermann M. Incidence and predictors of case cancellation within 24 h in patients scheduled for elective surgical procedures. J Clin Anesth. 2022 Dec;83:110987. doi: 10.1016/j.jclinane.2022.110987. Epub 2022 Oct 26.

  PMID: 36308990 BACKGROUND

• Weaver KR, Talley M, Mullins M, Selleck C. Evaluating Patient Navigation to Improve First Appointment No-show Rates in Uninsured Patients with Diabetes. J Community Health Nurs. 2019 Jan-Mar;36(1):11-18. doi: 10.1080/07370016.2018.1555315.

  PMID: 30793960 BACKGROUND

• Suarez PA, Srirangapatanam S, Leng L, Momodu MM, Neuhaus J, Bayne DB. Enhancing surgical efficiency: predicting same-day cancellations in urologic procedures. World J Urol. 2025 Dec 17;44(1):48. doi: 10.1007/s00345-025-06155-6.

  PMID: 41405624 BACKGROUND

• Sommer JL, Jacobsohn E, El-Gabalawy R. Impacts of elective surgical cancellations and postponements in Canada. Can J Anaesth. 2021 Mar;68(3):315-323. doi: 10.1007/s12630-020-01824-z. Epub 2020 Oct 21.

  PMID: 33085061 BACKGROUND

• Lee CM, Rodgers C, Oh AK, Muckler VC. Reducing Surgery Cancellations at a Pediatric Ambulatory Surgery Center. AORN J. 2017 Apr;105(4):384-391. doi: 10.1016/j.aorn.2017.01.011.

  PMID: 28336027 BACKGROUND

• Kaddoum R, Fadlallah R, Hitti E, El-Jardali F, El Eid G. Causes of cancellations on the day of surgery at a Tertiary Teaching Hospital. BMC Health Serv Res. 2016 Jul 13;16:259. doi: 10.1186/s12913-016-1475-6.

  PMID: 27412041 BACKGROUND

Study Officials

• David Bayne, MD

  University of California, San Francisco

  PRINCIPAL INVESTIGATOR

Central Study Contacts

David Bayne, MD

CONTACT

617-571-5870; david.bayne@ucsf.edu

Darren Chau

CONTACT

Darren.Chau@ucsf.edu

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: June 8, 2026
• First Posted: June 12, 2026
• Study Start: June 1, 2026
• Primary Completion (Estimated): December 1, 2026
• Study Completion (Estimated): December 1, 2026
• Last Updated: June 12, 2026

Record last verified: 2026-06

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)