Bridges: A Digital Intervention to Increase Workplace Belonging

NCT07634432 | Completed

• 1 other identifier: Bridges 2024-2
• Study Type: interventional
• Target: 136
• Locations: 1 country
• Sites: 1

Brief Summary

The purpose of this study is to evaluate Bridges, a digital program designed to support workplace belonging among LGBTQ+ employees. Belonging is an important part of health and well-being. People who feel accepted, valued, connected, and included often experience better mental and physical health. However, many LGBTQ+ individuals experience discrimination, stigma, exclusion, or isolation in workplace settings, which can negatively affect their sense of belonging and overall well-being. Bridges was developed to help LGBTQ+ employees build a stronger sense of belonging at work. The program combines personalized text messages with online activities, self-reflection exercises, practical workplace strategies, and opportunities to learn skills that may support connection, inclusion, and well-being. This study will enroll LGBTQ+ adults who are currently employed. Participants will use the Bridges program for approximately 30 days. During the study, participants will receive text messages and have access to online tools and activities. Participants will also complete surveys to assess their experiences, sense of workplace belonging, and feedback about the program. The primary purpose of this pilot study is to determine whether the Bridges program is feasible and acceptable to participants. Researchers will examine participant engagement with the program and satisfaction with its content and usability. The study will also explore whether participation in Bridges is associated with improvements in workplace belonging, well-being, and related outcomes. Information gathered from this study will be used to improve the program and guide future research on digital interventions designed to support belonging and well-being among LGBTQ+ employees.

Conditions

Belonging; Mental Health; LGBTQ

Keywords

Belonging; LGBTQ Health; Mental Health; well-being

Outcome Measures

Primary Outcomes (6)

• Percentage of participants who continued receiving text messages

  Proportion of participants who continued receiving text messages throughout the intervention period. Range is 0-100, with 100% indicating everyone continued receiving messages.

  1 month

• Percentage rating program 7 or higher on the Net Promoter Score

  Percentage of participants providing a recommendation rating of 7 or higher. Range is 0-100% with 100% indicating everyone rated the program a 7 or higher.

  1 month

• Modified Professional Fulfillment Index-Professional Fulfillment Score

  Six items that assess positive intrinsic rewards and meaningfulness at work on a 5 point Likert scale. Scores are standardized to a 0-100 scale with higher scores on the fulfillment subscale signifying thriving occupational well-being.

  1 month

• Modified Professional Fulfillment Index-Work Exhaustion

  Four items that assess physical and emotional fatigue on a 5 point Likert scale. Scores are standardized to a 0-100 scale with higher scores signifying higher levels of fatigue.

  1 month

• Modified Professional Fulfillment Index-Interpersonal Disengagement

  Three items that assess a loss of empathy and connection with colleagues on a 5 point Likert Scale. Scores are standardized on a 0-100 scale with elevated scores indicating individuals at a high risk for burnout.

  1 month

• Modified Professional Fulfillment Index-Burnout

  Combines items from work exhaustion and disengagement subscales. Scores are on a 0-100 scale with higher scores indicating high risk for burnout.

  1 month

Secondary Outcomes (6)

• Duke Emotional Exhaustion

  1 month

• Duke Emotional Thriving

  1 month

• Patient Health Questionnaire-2 (PHQ-2)

  1 month

• Generalized Anxiety Disorder-2 (GAD-2)

  1 month

• Iowa Workplace Belonging Scale (IOWA-B)

  1 month

Study Arms (1)

Bridges Intervention Pilot

EXPERIMENTAL

After completing the baseline assessment, all pilot participants will have access to the Bridges pilot program for 30 days. At the end of the 30 day pilot, they will be directed to the follow-up assessment.

Behavioral: Bridges

Interventions

Bridges BEHAVIORAL

Bridges is a digital behavioral intervention designed to support workplace belonging and well-being among LGBTQ+ employees. The program combines personalized text messaging with web-based educational content, self-reflection activities, self-assessment tools, and practical workplace strategies. Participants received tailored text messages throughout the 30-day intervention period and were provided access to an online platform containing interactive activities and resources. Program content focused on helping participants understand workplace belonging, reflect on workplace experiences, develop skills that support connection and inclusion, build confidence in addressing workplace challenges, and identify actionable steps to enhance belonging and well-being at work. The intervention was developed using behavior change science principles and a participatory design approach involving LGBTQ+ worker advisors.

Bridges Intervention Pilot

Eligibility Criteria

• Age: 21 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Able to speak and read English
• Lives in the U.S.
• Employed
• Works 32+ hours per week
• Works for an organization that provides health or human services
• Identity aligns with study/program purpose (i.e., identifies as LGBTQ+)
• Low to moderate level of belonging (as assessed by the IOWA-B)

You may not qualify if:

• Only employee of the organization
• Unwilling to receive program text messages

Sponsors & Collaborators

• Pro-Change Behavior Systems: lead
• University of Pennsylvania: collaborator

Study Sites (1)

Pro-Change Behavior Systems

Narragansett, Rhode Island, 02882-3468, United States

Location

MeSH Terms

Conditions

Psychological Well-Being

Condition Hierarchy (Ancestors)

Personal Satisfaction; Behavior

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: NA
• Masking: NONE
• Purpose: SUPPORTIVE CARE
• Intervention Model: SINGLE GROUP
• Sponsor Type: OTHER
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Co-President and CEO

Study Record Dates

• First Submitted: June 4, 2026
• First Posted: June 8, 2026
• Study Start: August 14, 2025
• Primary Completion: November 22, 2025
• Study Completion: November 22, 2025
• Last Updated: June 10, 2026

Record last verified: 2026-06

Data Sharing

• IPD Sharing: Will share
• Shared Documents: STUDY PROTOCOL, SAP, ICF
• Time Frame: Beginning following publication of the primary study results.
• Access Criteria: De-identified study data will be made available through openICPSR. Data will be deposited in accordance with NIH and repository policies. Appropriate documentation will be provided to facilitate secondary analyses and replication.

Locations

US (1)