Exploring the Needs of HIU Patients Within the Emergency Department

NCT06985979 | Completed

• 1 other identifier: EastLancashireNHS
• Study Type: observational
• Target: 15
• Locations: 1 country
• Sites: 1

Brief Summary

The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them. The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.

Conditions

High Intensity Users; Frequent Attenders

Outcome Measures

Primary Outcomes (1)

• Qualitative Interview Data

  Qualitative data will be analysed using Reflective Thematic Analysis from telephone interview transcripts.

  2 months

Study Arms (2)

High Intensity User Patients

Patients who have attended the Emergency Department 5 times or more in the last 12 months.

Emergency Department Staff

Staff who work in the Emergency Department at Blackburn Royal Teaching Hospital

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Probability Sample

Study Population

The participants of this study will include patients who have been identified by the ED Cerna database to have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months. All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital will be invited to participate (e.g. ED consultants, doctors, junior doctors, nurses as well as reception and portering staff).

You may qualify if:

• Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital

Sponsors & Collaborators

• East Lancashire Hospitals NHS Trust: lead

Study Sites (1)

Blackburn Royal Teaching Hospital

Blackburn, BB2 3HH, United Kingdom

Location

Study Design

• Study Type: observational
• Observational Model: OTHER
• Time Perspective: PROSPECTIVE
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: May 15, 2025
• First Posted: May 22, 2025
• Study Start: May 1, 2025
• Primary Completion: January 30, 2026
• Study Completion: January 30, 2026
• Last Updated: February 9, 2026

Record last verified: 2026-02

Data Sharing

• IPD Sharing: Will not share

Locations

GB (1)