Patient/Caregiver Perceived Quality of Care

NCT06013124 | Unknown

• 1 other identifier: RC 46/20
• Study Type: observational
• Target: 100
• Locations: 1 country
• Sites: 1

Brief Summary

Hospitals quality, safety, and staff workload problems are common in all countries. Findings from the multicountry Nurse forecasting in Europe (RN4CAST) cross sectional study show that patient risk of mortality within a 30 days of hospital stay increases of 7% when a patient is added to the nurse-patient 1:6 proportion in a surgical unit; in Italy, the ratio was found to be 9.5 patients per nurse. Organizational environment, health workers wellbeing and work satisfaction were also found to impact patient safety and perceived patient satisfaction; hospitals nurses high workload, work dissatisfaction and burnout were found related to poor patients outcomes. In a systematic review and meta-analysis, an association of more than 60% between physicians and nurses development of burnout and patient safety in pediatric settings was found; when health workers wellness and teamwork in wards was poor lower perceptions of safety culture was found. Moreover, occupational exposure to medically complex children and their families along with direct care providers unexpressed grief further increase pediatric settings staff risk of developing burnout syndrome and compassion fatigue. Recent findings of Covid-19 pandemic negative impact on health workers well-being worldwide also enhances the risk of compromising the quality of care provided. The aim of this study is to evaluate factors that affect health workers well-being, their perception of work environment and patient/caregiver satisfaction and perceived quality of care in a maternal and child health hospital.

Conditions

Maternal and Child Health

Keywords

Patient safety; occupational health; health care quality assurance

Outcome Measures

Primary Outcomes (4)

• Hospital Work environment

  Evaluated by validated questionnaire

  Through study completion, an average of 3 year

• Staff well-being

  Evaluated by validated questionnaire

  Through study completion, an average of 3 year

• Patients/caregivers satisfaction

  Evaluated by validated questionnaire

  Through study completion, an average of 3 year

• Patients/caregivers perceived quality of care

  Evaluated by validated questionnaire

  Through study completion, an average of 3 year

Interventions

Work environment, well-being, customer satisfaction OTHER

Evaluation hospital work environment, staff well-being features and patients/caregivers satisfaction and perceived quality of care

Eligibility Criteria

• Age: 6 Years - 60 Years
• Sex: all
• Age Groups: Child (0-17), Adult (18-64)
• Sampling Method: Non-Probability Sample

Study Population

Health workers, patients (adults and school-aged children), caregivers of children

You may qualify if:

• Health workers directly involved in patients care and employed for more than 6 months
• Patients (adults, school-aged children)
• Caregivers of children

You may not qualify if:

• Health workers employed for less than 6 months

Sponsors & Collaborators

• IRCCS Burlo Garofolo: lead

Study Sites (1)

IRCCS Burlo Garofolo

Trieste, 34137, Italy

RECRUITING

MeSH Terms

Interventions

Working Conditions; Health

Intervention Hierarchy (Ancestors)

Workplace; Employment; Socioeconomic Factors; Population Characteristics; Personnel Management; Organization and Administration; Health Services Administration

Study Officials

• Raffaella Raffaella, MSC

  IRCCS materno infantile Burlo Garofolo

  PRINCIPAL INVESTIGATOR

Central Study Contacts

Raffaella Dobrina, MSC

CONTACT

+39 040 3785111; raffaella.dobrina@burlo.trieste.it

Study Design

• Study Type: observational
• Observational Model: CASE ONLY
• Time Perspective: CROSS SECTIONAL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: March 24, 2023
• First Posted: August 28, 2023
• Study Start: January 26, 2021
• Primary Completion: December 15, 2024
• Study Completion: December 15, 2024
• Last Updated: June 14, 2024

Record last verified: 2023-08

Locations

IT (1)