NCT06002542

Brief Summary

The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER). Main questions it aims to answer are:

  • Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
  • Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff? 60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service. 10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service. Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Trial Health

43
At Risk

Trial Health Score

Automated assessment based on enrollment pace, timeline, and geographic reach

Trial has exceeded expected completion date
Enrollment
60

participants targeted

Target at P25-P50 for not_applicable

Timeline
Completed

Started Jul 2023

Shorter than P25 for not_applicable

Geographic Reach
1 country

1 active site

Status
unknown

Health score is calculated from publicly available data and should be used for screening purposes only.

Trial Relationships

Click on a node to explore related trials.

Study Timeline

Key milestones and dates

Study Start

First participant enrolled

July 20, 2023

Completed
12 days until next milestone

First Submitted

Initial submission to the registry

August 1, 2023

Completed
20 days until next milestone

First Posted

Study publicly available on registry

August 21, 2023

Completed
2 months until next milestone

Primary Completion

Last participant's last visit for primary outcome

October 31, 2023

Completed
Same day until next milestone

Study Completion

Last participant's last visit for all outcomes

October 31, 2023

Completed
Last Updated

August 21, 2023

Status Verified

July 1, 2023

Enrollment Period

3 months

First QC Date

August 1, 2023

Last Update Submit

August 15, 2023

Conditions

Medical InformaticsPediatric Emergency MedicineEmergency Medicine

Outcome Measures

Primary Outcomes (1)

  • ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge

    ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department.

    Discharge time, 6 hours on average from arriving emergency room.

Secondary Outcomes (1)

  • Interview for participants

    After leaving the emergency room visit, within 48hours

Other Outcomes (2)

  • Questions to nurse

    average of 6 hours from the time participants arrived at the emergency room to discharge.

  • Interview for nurse

    After work, within 48hours after nursing participants.

Study Arms (2)

Information provided

EXPERIMENTAL

Participants are invited to the chat room and receive messages, which include the stages of their medical care, information about tests and medications, and non-medical information such as directions to pharmacy and parking information.

Behavioral: Information provided

Control

EXPERIMENTAL

Participants are invited to the chat room and they can get information when they request it.

Behavioral: Control

Interventions

Information providedBEHAVIORAL

get information at every stage of care in emergency room

Information provided
ControlBEHAVIORAL

Information is only provided when participants request it.

Control

Eligibility Criteria

Age18 Years+
Sexall
Healthy VolunteersYes
Age GroupsAdult (18-64), Older Adult (65+)

You may qualify if:

  • Age ≥ 18 years
  • Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.
  • Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
  • Those who voluntarily agreed to participate in the study.

You may not qualify if:

  • Those who didn't consent to participate in the study.
  • Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.
  • Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.

Contact the study team to confirm eligibility.

Sponsors & Collaborators

Study Sites (1)

Samsung Medical Center

Seoul, Gangnam, 06351, South Korea

RECRUITING

Related Links

Study Officials

  • Wonchul Cha, PhD

    Samsung Medical Center

    STUDY DIRECTOR

Central Study Contacts

Minha Kim, MD

CONTACT

82-2-3410-2061mhh.kim@samsung.com

Study Design

Study Type
interventional
Phase
not applicable
Allocation
RANDOMIZED
Masking
NONE
Purpose
HEALTH SERVICES RESEARCH
Intervention Model
PARALLEL
Model Details: open-label randomized control trial
Sponsor Type
OTHER
Responsible Party
SPONSOR

Study Record Dates

First Submitted

August 1, 2023

First Posted

August 21, 2023

Study Start

July 20, 2023

Primary Completion

October 31, 2023

Study Completion

October 31, 2023

Last Updated

August 21, 2023

Record last verified: 2023-07

Data Sharing

IPD Sharing
Will not share

Locations

KR(1)