Follow-up of Patients Referred to Unscheduled Care Centers by the Emergency Call Center in the Haut-Rhin Department, France

NCT05835908 | Completed

• 1 other identifier: GHRMSA 1290
• Study Type: observational
• Target: 100
• Locations: 1 country
• Sites: 1

Brief Summary

The objective of this study is to determine the follow-up of patients who were referred by the Emergency Call Center of the Haut-Rhin department to an Unscheduled Care Centers (UCC) and to determine whether they actuallly went to a UCC following their call, or if they were taken in charge by another care facility.

Conditions

Unscheduled Care

Outcome Measures

Primary Outcomes (1)

• Phone questionnaire

  Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted. Information will be collected on: time and day of the call to the Emergency call center; reason for call; understanding of the instructions given by the call center agent; delay between the call to the Emergency call centre and the visit to the care facility; and, if applicable, the reason why the patient did not go to the UCC.

  Up to 30 days following the call to the Emergency call center

Study Arms (1)

Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center

Other: Phone questionnaire

Interventions

Phone questionnaire OTHER

Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted.

Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Non-Probability Sample

Study Population

Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center.

You may qualify if:

• Call to the Emergency Call Centre of the Haut-Rhin department by an adult (age ≥ 18 years)
• Referral to the Unscheduled Care Center by the Emergency Call Center
• Patient who does not answer phone within 30 days of call to the Emergency Call Center
• Patient who refuses to participate in the study
• Call for someone other than him or herself (except when a parent calls for his or her minor child)

Sponsors & Collaborators

• Groupe Hospitalier de la Region de Mulhouse et Sud Alsace: lead

Study Sites (1)

GHRMSA

Mulhouse, Haut-Rhin, 68100, France

Location

Related Links

• Study results

Study Design

• Study Type: observational
• Observational Model: COHORT
• Time Perspective: RETROSPECTIVE
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: April 19, 2023
• First Posted: April 28, 2023
• Study Start: May 17, 2023
• Primary Completion: June 13, 2023
• Study Completion: June 13, 2023
• Last Updated: November 20, 2025

Record last verified: 2023-10

Data Sharing

• IPD Sharing: Will not share

Locations

FR (1)