Improving Charge Nurse Conflict Resolution Communication Using Artificial Intelligence

NCT05594394 | Completed

• 1 other identifier: 104.NUR.2022.M
• Study Type: observational
• Target: 35
• Locations: 1 country
• Sites: 1

Brief Summary

Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general. High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.

Conditions

Conflict Resolution

Outcome Measures

Primary Outcomes (1)

• Charge nurses that have completed the program

  The CMCSS is a validated tool, r= α=0.86, measuring nurses' confidence in managing challenging situations

  September 2022 to November 2022

Interventions

Orai: Master Public Speaking BEHAVIORAL

Participants will access the Orai: Master Public Speaking (Sani, Dhamani, \& Gupta, 2020) platform with mobile and web-based applications. Communication skill-building moduleswill be assigned using exercises, case scenarios, and AI-assisted feedback debriefing through the Orai application. Participants will also complete case scenarios created with specific nursing conflict issues a charge nurse may encounter in an acute care facility. Upon completion of the competency development program, participants will complete the CMCSS to determine the effect on confidence levels and a brief survey (Appendix C) to assess the amicability of the program.

Eligibility Criteria

• Age: 18 Years - 75 Years
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Non-Probability Sample

Study Population

• RN Clinical Team Leader or Charge Nurse employed at MMMC

You may qualify if:

• RN Clinical Team Leader or Charge Nurse employed at MMMC

You may not qualify if:

• Non-employees of MMMC
• MMMC staff not in the role of Clinical Team Leader or Charge Nurse

Sponsors & Collaborators

• Methodist Health System: lead

Study Sites (1)

Methodist Mansfield Medical Center

Mansfield, Texas, 76063, United States

Location

MeSH Terms

Conditions

Negotiating

Condition Hierarchy (Ancestors)

Communication; Behavior

Study Officials

• Laura Sweatt, MSN

  Methodist Health System

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: observational
• Observational Model: CASE ONLY
• Time Perspective: PROSPECTIVE
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: October 21, 2022
• First Posted: October 26, 2022
• Study Start: September 19, 2022
• Primary Completion: August 29, 2023
• Study Completion: August 29, 2023
• Last Updated: March 24, 2026

Record last verified: 2023-08

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)