NCT05270070

Brief Summary

In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB. To the investigator's knowledge, validation of this type has not been conducted in this setting.

Trial Health

87
On Track

Trial Health Score

Automated assessment based on enrollment pace, timeline, and geographic reach

Enrollment
61

participants targeted

Target at P25-P50 for all trials

Timeline
Completed

Started Oct 2021

Shorter than P25 for all trials

Geographic Reach
1 country

1 active site

Status
completed

Health score is calculated from publicly available data and should be used for screening purposes only.

Trial Relationships

Click on a node to explore related trials.

Study Timeline

Key milestones and dates

Study Start

First participant enrolled

October 1, 2021

Completed
3 months until next milestone

Primary Completion

Last participant's last visit for primary outcome

January 1, 2022

Completed
1 month until next milestone

Study Completion

Last participant's last visit for all outcomes

February 1, 2022

Completed
10 days until next milestone

First Submitted

Initial submission to the registry

February 11, 2022

Completed
25 days until next milestone

First Posted

Study publicly available on registry

March 8, 2022

Completed
Last Updated

March 8, 2022

Status Verified

February 1, 2022

Enrollment Period

3 months

First QC Date

February 11, 2022

Last Update Submit

February 25, 2022

Conditions

Health Informatics

Keywords

digital bookingtelephone booking

Outcome Measures

Primary Outcomes (1)

  • Total time for booking all patients

    total time taken for DB and TB patients to be booked in a clinic time slot

    ~3 months

Secondary Outcomes (2)

  • Percent of Patients Booked

    ~3 months

  • Average Time Spent per Patient

    ~3 months

Study Arms (2)

Digital Booking

Patients bookings done through digital booking system.

Other: Appointment booking system

Traditional Booking

Patients bookings done through traditional booking like telephone or secure email.

Other: Appointment booking system

Interventions

Appointment booking systemOTHER

Patients were sent an email to book an appointment using the telephone/email versus a online booking system.

Digital BookingTraditional Booking

Eligibility Criteria

Sexall
Healthy VolunteersNo
Age GroupsChild (0-17), Adult (18-64), Older Adult (65+)
Sampling MethodNon-Probability Sample
Study Population

Patients referred to the Canadian Forces Health Services Centre for physical medicine and rehabilitation consultation.

You may qualify if:

  • Patients that have never been seen for new consultations

You may not qualify if:

  • none

Contact the study team to confirm eligibility.

Sponsors & Collaborators

Study Sites (1)

Canadian Forces Health Services Centre

Ottawa, Ontario, K1J6L4, Canada

Location

Study Officials

  • Gaurav Gupta, MD

    Canadian Forces Health Services Centre

    PRINCIPAL INVESTIGATOR

Study Design

Study Type
observational
Observational Model
COHORT
Time Perspective
PROSPECTIVE
Sponsor Type
OTHER
Responsible Party
PRINCIPAL INVESTIGATOR
PI Title
Principal Investigator

Study Record Dates

First Submitted

February 11, 2022

First Posted

March 8, 2022

Study Start

October 1, 2021

Primary Completion

January 1, 2022

Study Completion

February 1, 2022

Last Updated

March 8, 2022

Record last verified: 2022-02

Data Sharing

IPD Sharing
Will not share

Locations

CA(1)