NCT05010395

Brief Summary

This randomized evaluation used behaviorally-informed letters to increase health insurance take-up on the Affordable Care Act (ACA) Marketplaces.

Trial Health

100
On Track

Trial Health Score

Automated assessment based on enrollment pace, timeline, and geographic reach

Enrollment
811,795

participants targeted

Target at P75+ for not_applicable

Timeline
Completed

Started Jan 2015

Shorter than P25 for not_applicable

Status
completed

Health score is calculated from publicly available data and should be used for screening purposes only.

Trial Relationships

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Study Timeline

Key milestones and dates

Study Start

First participant enrolled

January 15, 2015

Completed
1 month until next milestone

Primary Completion

Last participant's last visit for primary outcome

February 15, 2015

Completed
4 months until next milestone

Study Completion

Last participant's last visit for all outcomes

June 1, 2015

Completed
6.1 years until next milestone

First Submitted

Initial submission to the registry

July 9, 2021

Completed
1 month until next milestone

First Posted

Study publicly available on registry

August 18, 2021

Completed
Last Updated

August 18, 2021

Status Verified

August 1, 2021

Enrollment Period

1 month

First QC Date

July 9, 2021

Last Update Submit

August 10, 2021

Conditions

Keywords

health insurance enrollment

Outcome Measures

Primary Outcomes (1)

  • Percent of individuals enrolling in an ACA plan by the end of the Open Enrollment period.

    Percent of individuals enrolling in an ACA plan during the observation period.

    Two weeks

Study Arms (9)

Control

NO INTERVENTION

Individuals in this arm did not receive a letter.

Arm 1: Basic Letter

EXPERIMENTAL

Individuals received a letter with information about the benefits of enrolling, the February 15th sign-up deadline, the HealthCare.gov website, and the call center phone number.

Behavioral: Letter intervention

Arm 2: Action

EXPERIMENTAL

Individuals in this arm received a letter that emphasized only minimal marginal effort is required; and used adjectives and verbs connoting action (e.g., "almost done," "quick," "act now," and "fast").

Behavioral: Letter intervention

Arm 3: Action, Implementation

EXPERIMENTAL

Individuals in this arm received a letter similar to Arm 2, but with the addition of a calendar that draws attention to the February 15th deadline; and provided fill-in blanks in which the recipient can write the planned month, day, and time when they intend to enroll.

Behavioral: Letter intervention

Arm 4: Action, Implementation, Picture

EXPERIMENTAL

Individuals in this arm received a letter similar to Arms 2 and 3, but with the addition of an image of then HealthCare.gov Chief Executive Officer Kevin Counihan

Behavioral: Letter intervention

Arm 5: Norm

EXPERIMENTAL

Individuals in this arm received a letter that included the following social norm sentence: "Americans are enrolling but you haven't joined them."

Behavioral: Letter intervention

Arm 6: Norm, Pledge

EXPERIMENTAL

Individuals in this arm received a letter that included a statement, to be checked in agreement, that "I pledge to Get Covered at Healthcare.gov."

Behavioral: Letter intervention

Arm 7: Loss Aversion

EXPERIMENTAL

Individuals in this arm received a letter that warned "You risk paying a fee of $325 or 2% of your income-whichever is higher."

Behavioral: Letter intervention

Arm 8: Kitchen Sink

EXPERIMENTAL

Individuals in this arm received a letter that includes all behavioral dynamics except for the pledge (due to space limitations).

Behavioral: Letter intervention

Interventions

Letter intervention

Arm 1: Basic LetterArm 2: ActionArm 3: Action, ImplementationArm 4: Action, Implementation, PictureArm 5: NormArm 6: Norm, PledgeArm 7: Loss AversionArm 8: Kitchen Sink

Eligibility Criteria

Sexall
Healthy VolunteersNo
Age GroupsChild (0-17), Adult (18-64), Older Adult (65+)

You may qualify if:

  • Those with an English language preference; those who had not enrolled in an ACA plan as of early February 2015

You may not qualify if:

  • Those with a Spanish language preference
  • This intervention was a program evaluation and did not go through Human Subjects Protection Review.

Contact the study team to confirm eligibility.

Sponsors & Collaborators

Related Publications (1)

  • Yokum D, Hopkins DJ, Feher A, Safran E, Peck J. Effectiveness of Behaviorally Informed Letters on Health Insurance Marketplace Enrollment: A Randomized Clinical Trial. JAMA Health Forum. 2022 Mar 4;3(3):e220034. doi: 10.1001/jamahealthforum.2022.0034. eCollection 2022 Mar.

MeSH Terms

Conditions

Health Behavior

Condition Hierarchy (Ancestors)

Behavior

Study Officials

  • David Yokum, PhD

    Brown University

    PRINCIPAL INVESTIGATOR

Study Design

Study Type
interventional
Phase
not applicable
Allocation
RANDOMIZED
Masking
NONE
Purpose
OTHER
Intervention Model
PARALLEL
Sponsor Type
FED
Responsible Party
PRINCIPAL INVESTIGATOR
PI Title
Director of The Policy Lab

Study Record Dates

First Submitted

July 9, 2021

First Posted

August 18, 2021

Study Start

January 15, 2015

Primary Completion

February 15, 2015

Study Completion

June 1, 2015

Last Updated

August 18, 2021

Record last verified: 2021-08

Data Sharing

IPD Sharing
Will share

Deidentified replication data will be posted to OSF upon manuscript acceptance.

Shared Documents
STUDY PROTOCOL, ANALYTIC CODE
More information