Openness and Learning Joint Commission: Using Patient Experience for Improvement Following a Patient Safety Event

NCT04897087 | Unknown

• 1 other identifier: 21/WS/0048
• Study Type: observational
• Target: 30
• Locations: 1 country
• Sites: 2

Brief Summary

The focus of our work is openness, learning and person-centred involvement following patient safety incidents in health care. We will explore patients, carers and relatives' perspectives on what is important to them, what facilitates and impedes their involvement in patient safety reviews and what matters to them. We are interested in exploring how patient, carer and relative involvement can assist reconciliation, organisational and national learning. Information gained will be used to support the development of national guidance around involving people in a compassionate and caring way and how their experience could help organisational and national learning when things go wrong in health care.

Conditions

Patient Safety

Keywords

openness and learning; adverse events; qualitative research

Outcome Measures

Primary Outcomes (1)

• Qualitative data

  Telephone interviews lasting up to 60 minutes will be conducted by qualitative researchers

  60 mins

Interventions

patient safety event OTHER

This study will explore the perceptions of patients, carers and relatives who have experienced a patient safety event. Telephone interviews will be undertaken lasting up to 60 minutes This study involves NHS patients, their carers or relatives. We will ask participants about their experience of being involved a patient safety event and the barriers and enablers to participation in the review. We will ask what 'good' patient involvement in patient safety reviews should look like from those with lived experience. This is because we wish to understand from their perspective what matters to them when things go wrong and how best to involve them.

Eligibility Criteria

• Age: 16 Years+
• Sex: all
• Age Groups: Child (0-17), Adult (18-64), Older Adult (65+)
• Sampling Method: Non-Probability Sample

Study Population

Patients or family members of patients who have experienced a serious health care incident/patient safety event

You may qualify if:

• Patients or family members of patients who have experienced a serious health care incident/patient safety event in the last 10 years who reside in Scotland, are aged 18 years or over and speak English. We will exclude participants where an investigation or litigation claim is ongoing or have been involved in an incident that happened less than a year ago, where the investigation is still ongoing or who are currently involved in legal action related to the incident.

You may not qualify if:

• We will exclude participants where an investigation or litigation claim is ongoing or have been involved in an incident that happened less than a year ago, where the investigation is still ongoing or who are currently involved in legal action related to the incident.

Sponsors & Collaborators

• NHS Education for Scotland: lead

Study Sites (2)

NHS Education for Scotland

Glasgow, Scotland, G3 8BW, United Kingdom

RECRUITING

NHS Education for Scotland

Glasgow, Scotland, G3 8BW, United Kingdom

RECRUITING

MeSH Terms

Interventions

Risk Management

Intervention Hierarchy (Ancestors)

Financial Management; Economics; Health Care Economics and Organizations; Organization and Administration; Health Services Administration

Study Design

• Study Type: observational
• Observational Model: OTHER
• Time Perspective: RETROSPECTIVE
• Sponsor Type: OTHER GOV
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Principal Educator

Study Record Dates

• First Submitted: May 18, 2021
• First Posted: May 21, 2021
• Study Start: May 20, 2021
• Primary Completion: January 20, 2022
• Study Completion: January 20, 2022
• Last Updated: May 21, 2021

Record last verified: 2021-05

Data Sharing

• IPD Sharing: Will share
• Shared Documents: STUDY PROTOCOL
• Time Frame: 05.01.22 for 6 weeks

Locations

GB (2)