Endoscopy-related Phone Consultation During the COVID-19 Outbreak

NCT04344964 | Completed

• 1 other identifier: 38839
• Study Type: observational
• Target: 186
• Locations: 1 country
• Sites: 1

Brief Summary

The aim of this study is to evaluate patient and consultant experiences with phone consultations for endoscopy-related outpatient appointments during the COVID-19 outbreak.

Conditions

Colon Polyp; Colon Disease; Reflux, Gastroesophageal; Varices, Esophageal

Outcome Measures

Primary Outcomes (1)

• Failed to attend patients

  percentage of patients that did not answer phone calls (at least 3 calls) or with documented FTA for the retrospective group.

  2 months

Secondary Outcomes (2)

• Patient satisfaction with the phone consult

  2 months

• Consultant satisfaction with the phone consult

  2 months

Study Arms (2)

Phone consult group

Information collected prospectively on FTA patients and questionnaire (satisfaction)

Other: None - NA

Face-to-face consult group

Information collected retrospectively on FTA patients

Other: None - NA

Interventions

None - NA OTHER

Observational study

Face-to-face consult group; Phone consult group

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)
• Sampling Method: Probability Sample

Study Population

Patients that have been submitted or were ordered any endoscopic procedure (e.g. capsule endoscopy, enteroscopy, endoscopic mucosal resection) within Austin Health - Victoria - Australia.

You may qualify if:

• Patients booked for an outpatient consultation in the Post-Endoscopy clinic or Advanced Endoscopy clinic
• Consultation determined to be held over the phone as per preventive measures due to the COVID-19 outbreak
• Age \> 18 years
• Ability to give informed consent

You may not qualify if:

• Phone consultation done with a relative as per patient's preference or inability to talk over the phone
• Patient that is deemed as confused/not able to understand
• Unwilling/unable to participate in the post-consultation survey

Sponsors & Collaborators

• Austin Health: lead

Study Sites (1)

Austin Health

Melbourne, Victoria, 3084, Australia

Location

Related Publications (2)

• Barsom EZ, Jansen M, Tanis PJ, van de Ven AWH, Blusse van Oud-Alblas M, Buskens CJ, Bemelman WA, Schijven MP. Video consultation during follow up care: effect on quality of care and patient- and provider attitude in patients with colorectal cancer. Surg Endosc. 2021 Mar;35(3):1278-1287. doi: 10.1007/s00464-020-07499-3. Epub 2020 Mar 20.

  PMID: 32198552 BACKGROUND

• van Galen LS, Car J. Telephone consultations. BMJ. 2018 Mar 29;360:k1047. doi: 10.1136/bmj.k1047. No abstract available.

  PMID: 29599197 BACKGROUND

MeSH Terms

Conditions

Colonic Polyps; Colonic Diseases; Gastroesophageal Reflux; Esophageal and Gastric Varices

Condition Hierarchy (Ancestors)

Intestinal Polyps; Polyps; Pathological Conditions, Anatomical; Pathological Conditions, Signs and Symptoms; Intestinal Diseases; Gastrointestinal Diseases; Digestive System Diseases; Esophageal Motility Disorders; Deglutition Disorders; Esophageal Diseases; Hypertension, Portal; Liver Diseases

Study Officials

• Sujievvan Chandran, MD

  Consultant Gastroenterologist

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: observational
• Observational Model: CASE CONTROL
• Time Perspective: PROSPECTIVE
• Sponsor Type: OTHER GOV
• Responsible Party: PRINCIPAL INVESTIGATOR
• PI Title: Endoscopy Fellow

Study Record Dates

• First Submitted: April 10, 2020
• First Posted: April 14, 2020
• Study Start: April 15, 2020
• Primary Completion: May 29, 2020
• Study Completion: July 3, 2020
• Last Updated: July 9, 2020

Record last verified: 2020-07

Data Sharing

• IPD Sharing: Will not share

Locations

AU (1)