Study to Evaluate Satisfaction Using Personal Health Wallet Service

NCT04180618 | Completed

• 1 other identifier: 2019-07-066-006
• Study Type: interventional
• Target: 1,010
• Locations: 1 country
• Sites: 1

Brief Summary

The investigators developed the service showing patient health record altogether which is managed by each hospital separately and recording the patient health information based on mobile application. This study is a multi-centered study involving three hospitals, providing services to patients, care givers and medical staffs. After the participants use this service, the investigators evaluate the effectiveness and satisfaction of this service through questionnaires and in-depth interviews.

Conditions

Emergencies

Outcome Measures

Primary Outcomes (1)

• SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health care for emergency situations

  SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health care for emergency situations. SUS consists of a 10 item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree. Its score range is 0\~100 and the higher the score, the higher the satisfaction level.

  2 month for enrollment and study

Secondary Outcomes (1)

• A qualitative study on the satisfaction of patients(caregivers) and medical staffs through interviews

  2 month for enrollment and study

Study Arms (2)

Patients(Care givers)

EXPERIMENTAL

1. 1,000 patients(caregivers) are enrolled and use the personal health wallet service. 2. They fill out questionnaire to evaluate the service 3. Some of them are invited for an in-depth interview.

Other: Personal health wallet service for emergency situation

Medical staffs

EXPERIMENTAL

1. 12 medical staffs are enrolled and use the personal health wallet service. 2. After that, they are invited for an in-depth interview.

Other: Personal health wallet service for emergency situation

Interventions

Personal health wallet service for emergency situation OTHER

Patients(caregivers) and medical staffs will be provided the personal health wallet service and evaluate the effectiveness and satisfaction for the service.

Medical staffs; Patients(Care givers)

Eligibility Criteria

• Age: 19 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• SUS-based usability assessment and survey
• Patient and caregivers of emergency room at Samsung Medical Center
• Adults over 19 years old.
• Those who voluntarily agreed to participate in the research
• Patients who are past the acute period and in stable condition can agree with them
• Interview
• Users of the personal health wallet service for emergency situations among patients and caregivers in the emergency room of Samsung Medical Center
• Medical staffs at Samsung Medical Center and associated hospitals
• Adults over 19 years old.
• Those who voluntarily agreed to participate in the research

You may not qualify if:

• SUS-based usability assessment and survey
• Anyone who disagrees with this study
• Patients who are not conscious when leaving the emergency room, patients who are not aware of or are not aware of their orientation, patients who are not aware of their level of awareness, or people who are in shock or in deep shutdown situations) (Even in the above cases, caregivers can be included in the clinical trial target if they are present. )
• Interview
• In the case of medical staffs, those who do not agree with this study

Sponsors & Collaborators

• Samsung Medical Center: lead

Study Sites (1)

Samsung Medical Center

Seoul, South Korea

Location

Related Publications (1)

• Kim SM, Kim T, Cha WC, Lee JH, Kwon IH, Choi Y, Kim JS. User Experience of Mobile Personal Health Records for the Emergency Department: Mixed Methods Study. JMIR Mhealth Uhealth. 2020 Dec 15;8(12):e24326. doi: 10.2196/24326.

  PMID: 33320102 DERIVED

MeSH Terms

Conditions

Emergencies

Interventions

Emergency Service, Hospital

Condition Hierarchy (Ancestors)

Disease Attributes; Pathologic Processes; Pathological Conditions, Signs and Symptoms

Intervention Hierarchy (Ancestors)

Hospital Departments; Hospital Administration; Health Facility Administration; Health Facilities; Health Care Facilities Workforce and Services; Emergency Medical Services; Health Services; Organization and Administration; Health Services Administration

Study Officials

• Taerim KIM

  Samsung Medical Center

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: NONE
• Purpose: OTHER
• Intervention Model: PARALLEL
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: November 26, 2019
• First Posted: November 27, 2019
• Study Start: October 1, 2019
• Primary Completion: November 29, 2019
• Study Completion: November 29, 2019
• Last Updated: December 3, 2019

Record last verified: 2019-11

Locations

KR (1)